PowerDNS has the concepts of 'backends'. A backend is a datastore that
the server will consult that contains DNS records (and some metadata).
-The backends range from database backends (:doc:`MySQL <backends/generic-mysql>`, :doc:`PostgreSQL <backends/generic-postgresql>`, :doc:`Oracle <backends/oracle>`)
+The backends range from database backends (:doc:`MySQL <backends/generic-mysql>`, :doc:`PostgreSQL <backends/generic-postgresql>`)
and :doc:`BIND zone files <backends/bind>` to :doc:`co-processes <backends/pipe>` and :doc:`JSON API's <backends/remote>`.
Multiple backends can be enabled in the configuration by using the
* `The mailing list <https://www.powerdns.com/mailing-lists.html>`_
* ``#powerdns`` on `irc.oftc.net <irc://irc.oftc.net/#powerdns>`_
-The PowerDNS company can provide help or support you in private as well.
-For first class and rapid support, please contact powerdns.support@powerdns.com, or see the `.com website <https://www.powerdns.com/support-services-consulting.html>`__.
+The Open-Xchange/PowerDNS company can provide help or support you in private as well.
+Please `contact Open-Xchange <https://www.open-xchange.com/about-ox/contact-us/>`__.
-My information is confidential, must I send it to the mailing list or discuss on IRC?
-^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
+My information is confidential, must I send it to the mailing list, discuss it on IRC, or post it in a GitHub ticket?
+^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Yes, we have a support policy called `"Open Source Support: out in the open" <https://blog.powerdns.com/2016/01/18/open-source-support-out-in-the-open/>`_.
-If you desire privacy, please consider entering a support relationship with us, in which case we invite you to contact powerdns.support.sales@powerdns.com.
+If you desire privacy, please consider entering a support relationship with us, in which case we invite you to `contact Open-Xchange <https://www.open-xchange.com/about-ox/contact-us/>`__.
I have a question!
^^^^^^^^^^^^^^^^^^
I found a bug!
^^^^^^^^^^^^^^
As much as we'd like to think we are perfect, bugs happen.
-If you have found a bug, please file a bug report on `GitHub <https://github.com/PowerDNS/pdns/issues/new>`_.
+If you have found a bug, please file a bug report on `GitHub <https://github.com/PowerDNS/pdns/issues/new?template=bug_report.md>`_.
Please fill in the template and we'll try our best to help you.
I found a security issue!
I have a good idea for a feature!
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
We like to work on new things!
-You can file a feature request on `GitHub <https://github.com/PowerDNS/pdns/issues/new>`_.
+You can file a feature request on `GitHub <https://github.com/PowerDNS/pdns/issues/new?template=feature_request.md>`__.