} else {
/* Agent didn't answer or originate failed */
int delay_next_agent_call = 0;
- sql = switch_mprintf("UPDATE members SET state = '%q', serving_agent = '', serving_system = ''"
+ sql = switch_mprintf("UPDATE members SET state = case state when '%q' then '%q' else state end, serving_agent = '', serving_system = ''"
" WHERE serving_agent = '%q' AND serving_system = '%q' AND uuid = '%q' AND system = 'single_box'",
+ cc_member_state2str(CC_MEMBER_STATE_TRYING), /* Only switch to Waiting from Trying (state may be set to Abandoned in callcenter_function()) */
cc_member_state2str(CC_MEMBER_STATE_WAITING),
h->agent_name, h->agent_system, h->member_uuid);
cc_execute_sql(NULL, sql, NULL);