</queues>
-<!-- WARNING : Configuring XML Agents will updated into the DB upon restart -->
-<!-- WARNING : Configuring XML Tiers will reset the provided level and position if provided.-->
-<!-- WARNING : Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup(Not currently supported anyway) -->
+<!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
+<!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
+<!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
<agents>
<!--<agent name="1000@default" type="callback" contact="[call_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
</agents>
<tiers>
- <!-- if no level or position is provided, they will default to 0. You should do this to keep db value on restart -->
- <!-- <tier agent="1000@default" queue="support@default" level="0" position="1"/> -->
+ <!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. -->
+ <!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
</tiers>
</configuration>