<!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook XML V4.1.2//EN"> -->
-<!-- $Id: installation.xml,v 1.82 2008/04/04 06:47:12 jake%bugzilla.org Exp $ -->
+<!-- $Id: installation.xml,v 1.83 2008/04/04 06:47:13 jake%bugzilla.org Exp $ -->
<chapter id="installing-bugzilla">
<title>Installing Bugzilla</title>
</section>
</section>
- <section id="troubleshooting">
- <title>Troubleshooting</title>
-
- <para>This section gives solutions to common Bugzilla installation
- problems. If none of the section headings seems to match your
- problem, read the general advice.
- </para>
-
- <section id="general-advice">
- <title>General Advice</title>
- <para>
- If you can't get <filename>checksetup.pl</filename> to run to
- completion, it normally explains what's wrong and how to fix it.
- If you can't work it out, or if it's being uncommunicative, post
- the errors in the
- <ulink url="news://news.mozilla.org/netscape.public.mozilla.webtools">netscape.public.mozilla.webtools</ulink>
- newsgroup.
- </para>
-
- <para>
- If you have made it all the way through
- <xref linkend="installation"/> (Installation) and
- <xref linkend="configuration"/> (Configuration) but
- accessing the Bugzilla URL doesn't work,
- the first thing to do is to check your webserver error log. For
- Apache, this is often located at
- <filename>/etc/logs/httpd/error_log</filename>. The error messages
- you see may be self-explanatory enough to enable you to diagnose and
- fix the problem. If not, see below for some commonly-encountered
- errors. If that doesn't help, post the errors to the newsgroup.
- </para>
- </section>
-
- <section>
- <title>The Apache webserver is not serving Bugzilla pages</title>
- <para>
- After you have run <command>checksetup.pl</command> twice,
- run <command>testserver.pl http://yoursite.yourdomain/yoururl</command>
- to confirm that your webserver is configured properly for
- Bugzilla.
- </para>
-<programlisting><![CDATA[./testserver.pl http://landfill.bugzilla.org/bugzilla-tip
-TEST-OK Webserver is running under group id in $webservergroup.
-TEST-OK Got ant picture.
-TEST-OK Webserver is executing CGIs.
-TEST-OK Webserver is preventing fetch of http://landfill.bugzilla.org/bugzilla-tip/localconfig.
-]]></programlisting>
- </section>
-
- <section>
- <title>I installed a Perl module, but
- <filename>checksetup.pl</filename> claims it's not installed!</title>
-
- <para>
- You have two versions of Perl on your machine. You are installing
- modules into one, and Bugzilla is using the other. Rerun the CPAN
- commands (or manual compile) using the full path to Perl from the
- top of <filename>checksetup.pl</filename>. This will make sure you
- are installing the modules in the right place.
- </para>
- </section>
-
- <section>
- <title>Bundle::Bugzilla makes me upgrade to Perl 5.6.1</title>
-
- <para>
- Try executing <command>perl -MCPAN -e 'install CPAN'</command>
- and then continuing.
- </para>
-
- <para>
- Certain older versions of the CPAN toolset were somewhat naive about how
- to upgrade Perl modules. When a couple of modules got rolled into the core
- Perl distribution for 5.6.1, CPAN thought that the best way to get those
- modules up to date was to haul down the Perl distribution itself and
- build it. Needless to say, this has caused headaches for just about
- everybody. Upgrading to a newer version of CPAN with the
- commandline above should fix things.
- </para>
- </section>
-
-
- <section>
- <title>DBD::Sponge::db prepare failed</title>
-
- <para>
- The following error message may appear due to a bug in DBD::mysql
- (over which the Bugzilla team have no control):
- </para>
-
-<programlisting><![CDATA[ DBD::Sponge::db prepare failed: Cannot determine NUM_OF_FIELDS at D:/Perl/site/lib/DBD/mysql.pm line 248.
- SV = NULL(0x0) at 0x20fc444
- REFCNT = 1
- FLAGS = (PADBUSY,PADMY)
-]]></programlisting>
-
- <para>
- To fix this, go to
- <filename><path-to-perl>/lib/DBD/sponge.pm</filename>
- in your Perl installation and replace
- </para>
-
-<programlisting><![CDATA[ my $numFields;
- if ($attribs->{'NUM_OF_FIELDS'}) {
- $numFields = $attribs->{'NUM_OF_FIELDS'};
- } elsif ($attribs->{'NAME'}) {
- $numFields = @{$attribs->{NAME}};
-]]></programlisting>
-
- <para>
- by
- </para>
-
-<programlisting><![CDATA[ my $numFields;
- if ($attribs->{'NUM_OF_FIELDS'}) {
- $numFields = $attribs->{'NUM_OF_FIELDS'};
- } elsif ($attribs->{'NAMES'}) {
- $numFields = @{$attribs->{NAMES}};
-]]></programlisting>
-
- <para>
- (note the S added to NAME.)
- </para>
- </section>
-
- <section id="paranoid-security">
- <title>cannot chdir(/var/spool/mqueue)</title>
-
- <para>If you are installing Bugzilla on SuSE Linux, or some other
- distributions with
- <quote>paranoid</quote>
- security options, it is possible that the checksetup.pl script may fail
- with the error:
-<programlisting><![CDATA[cannot chdir(/var/spool/mqueue): Permission denied
-]]></programlisting>
- </para>
-
- <para>
- This is because your
- <filename>/var/spool/mqueue</filename>
- directory has a mode of
- <quote>drwx------</quote>. Type
- <command>chmod 755
- <filename>/var/spool/mqueue</filename>
- </command>
- as root to fix this problem.
- </para>
- </section>
-
- <section id="trouble-filetemp">
- <title>Your vendor has not defined Fcntl macro O_NOINHERIT</title>
-
- <para>This is caused by a bug in the version of
- <productname>File::Temp</productname> that is distributed with perl
- 5.6.0. Many minor variations of this error have been reported:
- </para>
-
- <programlisting>Your vendor has not defined Fcntl macro O_NOINHERIT, used
-at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 208.
-
-Your vendor has not defined Fcntl macro O_EXLOCK, used
-at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 210.
-
-Your vendor has not defined Fcntl macro O_TEMPORARY, used
-at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 233.</programlisting>
-
- <para>Numerous people have reported that upgrading to version 5.6.1
- or higher solved the problem for them. A less involved fix is to apply
- the following patch, which is also
- available as a <ulink url="../xml/filetemp.patch">patch file</ulink>.
- </para>
-
- <programlisting><![CDATA[--- File/Temp.pm.orig Thu Feb 6 16:26:00 2003
-+++ File/Temp.pm Thu Feb 6 16:26:23 2003
-@@ -205,6 +205,7 @@
- # eg CGI::Carp
- local $SIG{__DIE__} = sub {};
- local $SIG{__WARN__} = sub {};
-+ local *CORE::GLOBAL::die = sub {};
- $bit = &$func();
- 1;
- };
-@@ -226,6 +227,7 @@
- # eg CGI::Carp
- local $SIG{__DIE__} = sub {};
- local $SIG{__WARN__} = sub {};
-+ local *CORE::GLOBAL::die = sub {};
- $bit = &$func();
- 1;
- };]]></programlisting>
- </section>
- </section>
</chapter>
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