| leavewhenempty=strict |
| |
| ; Support dispatch queue |
- | [support-dispatch] |
+ | [dispatch] |
| music=default |
| context=dispatch |
| strategy=ringall |
\end{verbatim}
In the above, we have defined 3 separate calling queues:
-sales-general, customerservice, and support-dispatch.
+sales-general, customerservice, and dispatch.
Please note that the sales-general queue specifies a
context of "sales", and that customerservice specifies the
-context of "customerservice", and the support-dispatch
+context of "customerservice", and the dispatch
queue specifies the context "dispatch". These three
contexts must be defined somewhere in your dialplan.
We will show them after the main menu below.
// Raquel Squelch
_[IO]6121 => {
- &queue-addremove(dispatch,10);
- &queue-success();
+ &queue-addremove(dispatch,10,${EXTEN});
+ &queue-success(${EXTEN});
}
// Brittanica Spears
_[IO]6165 => {
- &queue-addremove(dispatch,20);
- &queue-success();
+ &queue-addremove(dispatch,20,${EXTEN});
+ &queue-success(${EXTEN});
}
// Rock Hudson
_[IO]6170 => {
- &queue-addremove(sales-general,10);
- &queue-addremove(customerservice,20);
- &queue-addremove(dispatch,30);
- &queue-success();
+ &queue-addremove(sales-general,10,${EXTEN});
+ &queue-addremove(customerservice,20,${EXTEN});
+ &queue-addremove(dispatch,30,${EXTEN});
+ &queue-success(${EXTEN});
}
// Saline Dye-on
_[IO]6070 => {
- &queue-addremove(sales-general,20);
- &queue-addremove(customerservice,30);
- &queue-addremove(dispatch,30);
- &queue-success();
+ &queue-addremove(sales-general,20,${EXTEN});
+ &queue-addremove(customerservice,30,${EXTEN});
+ &queue-addremove(dispatch,30,${EXTEN});
+ &queue-success(${EXTEN});
}
}
\end{verbatim}
as they log in and out, that the process has completed.
\begin{verbatim}
-macro queue-success()
+macro queue-success(exten)
{
if( ${queue-announce-success} > 0 )
{
- switch(${MACRO_EXTEN:0:1})
+ switch(${exten:0:1})
{
case I:
Playback(agent-loginok);
The queue-addremove macro is defined in this manner:
\begin{verbatim}
-macro queue-addremove(queuename,penalty)
+macro queue-addremove(queuename,penalty,exten)
{
- switch(${MACRO_EXTEN:0:1})
+ switch(${exten:0:1})
{
case I: // Login
{
- AddQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents,${penalty});
+ AddQueueMember(${queuename},Local/${exten:1}@agents,${penalty});
+ break;
}
case O: // Logout
{
- RemoveQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents);
+ RemoveQueueMember(${queuename},Local/${exten:1}@agents);
+ break;
}
case P: // Pause
{
- PauseQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents);
+ PauseQueueMember(${queuename},Local/${exten:1}@agents);
+ break;
}
case U: // Unpause
{
- UnpauseQueueMember(${queuename},Local/${MACRO_EXTEN:1}@agents);
+ UnpauseQueueMember(${queuename},Local/${exten:1}@agents);
+ break;
}
default: // Invalid
{
- Playback(invalid);
+ Playback(invalid);
}
}
}
\end{verbatim}
-Basically, it uses the first character of the MACRO\_EXTEN variable, to determine the
+Basically, it uses the first character of the exten variable, to determine the
proper actions to take. In the above dial plan code, only the cases I or O are used,
which correspond to the Login and Logout actions.
Queue(support-dispatch,t);
goto dispatch|s|1;
}
- 6121 => &callagent(${RAQUEL});
- 6165 => &callagent(${SPEARS});
- 6170 => &callagent(${ROCK});
- 6070 => &callagent(${SALINE});
+ 6121 => &callagent(${RAQUEL},${EXTEN});
+ 6165 => &callagent(${SPEARS},${EXTEN});
+ 6170 => &callagent(${ROCK},${EXTEN});
+ 6070 => &callagent(${SALINE},${EXTEN});
}
\end{verbatim}
removed from the queue.
\begin{verbatim}
-macro callagent(device)
+macro callagent(device,exten)
{
- if( ${GROUP_COUNT(${MACRO_EXTEN}@agents)}=0 )
+ if( ${GROUP_COUNT(${exten}@agents)}=0 )
{
- Set(OUTBOUND_GROUP=${MACRO_EXTEN}@agents);
+ Set(OUTBOUND_GROUP=${exten}@agents);
Dial(${device}|300|t);
switch(${DIALSTATUS})
{
break;
case NOANSWER:
Set(queue-announce-success=0);
- goto queues-manip|O${MACRO_EXTEN}|1;
+ goto queues-manip|O${exten}|1;
default:
Hangup();
break;
}
\end{verbatim}
-In the callagent macro above, the \${MACRO\_EXTEN} will
+In the callagent macro above, the \${exten} will
be 6121, or 6165, etc, which is the extension of the agent.
The use of the GROUP\_COUNT, and OUTBOUND\_GROUP follow this line