<title>General Questions</title>
<qandaentry>
- <question>
+ <question id="faq-general-information">
<para>
Where can I find information about Bugzilla?</para>
</question>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-license">
<para>
What license is Bugzilla distributed under?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-support">
<para>
How do I get commercial support for Bugzilla?
</para>
</question>
<answer>
+ <para>
+ <ulink url="http://bugzilla.org/consulting.html"/>
+ is a list of people and companies who have asked us to list them
+ as consultants for Bugzilla.
+ </para>
<para>
<ulink url="http://www.collab.net/">www.collab.net</ulink> offers
Bugzilla as part of their standard offering to large projects.
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-companies">
<para>
What major companies or projects are currently using Bugzilla
for bug-tracking?
</question>
<answer>
<para>
- There are <emphasis>dozens</emphasis> of major comapanies with public
+ There are <emphasis>dozens</emphasis> of major companies with public
Bugzilla sites to track bugs in their products. A few include:
<simplelist>
<member>Netscape/AOL</member>
<member>Mozilla.org</member>
<member>NASA</member>
- <member>AtHome Corporation</member>
<member>Red Hat Software</member>
<member>SuSe Corp</member>
<member>The Horde Project</member>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-maintainers">
<para>
Who maintains Bugzilla?
</para>
<para>
A
<ulink url="http://www.bugzilla.org/who_we_are.html">core team</ulink>,
- led by Dave Miller (justdave@syndicomm.com).
+ led by Dave Miller (justdave@netscape.com).
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-compare">
<para>
How does Bugzilla stack up against other bug-tracking databases?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-bzmissing">
<para>
- Why doesn't Bugzilla offer this or that feature or compatability
+ Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</para>
</question>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-mysql">
<para>
Why MySQL? I'm interested in seeing Bugzilla run on
Oracle/Sybase/Msql/PostgreSQL/MSSQL.
</question>
<answer>
<para>
- There is DB-independence work afoot. PostgreSQL support is planned
- for 2.18, and full DB-independence can't be far further on.
- </para>
+ MySQL was originally chosen because it is free, easy to install,
+ and was available for the hardware Netscape intended to run it on.
+ </para>
+ <para>
+ There is currently work in progress to make Bugzilla work on
+ PostgreSQL and Sybase in the default distribution. You can track
+ the progress of these initiatives in bugs <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=98304">98304</ulink>
+ and <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=173130">173130</ulink>
+ respectively.
+ </para>
+ <para>
+ Once both of these are done, adding support for additional
+ database servers should be trivial.
+ </para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-bonsaitools">
<para>
Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
"/usr/bin/perl" or something else?
<qandaentry>
- <question>
+ <question id="faq-general-cookie">
<para>
Is there an easy way to change the Bugzilla cookie name?
</para>
</para>
<qandaentry>
- <question>
+ <question id="faq-phb-client">
<para>
Is Bugzilla web-based, or do you have to have specific software or
a specific operating system on your machine?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-integration">
<para>
Can Bugzilla integrate with
Perforce (SCM software)?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-projects">
<para>
Does Bugzilla allow the user to track multiple projects?
</para>
</question>
<answer>
<para>
- Absolutely! You can track any number of Products (although you
- are limited to about 55 or so if
- you are using Product-Based Groups), that can each be composed of any
- number of Components.
+ Absolutely! You can track any number of Products that can each be
+ composed of any number of Components.
</para>
+ <note>
+ <para>There are only 55 groups available in version 2.16 of
+ Bugzilla. If you are using product groups, this will also limit
+ the number of products you can have. This limit does not exist in
+ the current 2.17 development releases and will not exist in 2.18.
+ </para>
+ </note>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-sorting">
<para>
If I am on many projects, and search for all bugs assigned to me, will
Bugzilla list them for me and allow me to sort by project, severity etc?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-attachments">
<para>
Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
are there any that are NOT allowed?
<para>
Yes - any sort of attachment is allowed, although administrators can
configure a maximum size.
- There are many specific MIME-types that are pre-defined by Bugzilla,
- but you may specify any arbitrary MIME-type you need when you
- upload the file.
+ Bugzilla gives the user the option of either using the MIME-type
+ supplied by the browser, choosing from a pre-defined list or
+ manually typing any arbitrary MIME-type.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-priorities">
<para>
Does Bugzilla allow us to define our own priorities and levels? Do we
have complete freedom to change the labels of fields and format of them, and
<para>
There is no GUI for adding fields to Bugzilla at this
time. You can follow development of this feature at
- <ulink
- url="http://bugzilla.mozilla.org/show_bug.cgi?id=91037">http://bugzilla.mozilla.org/show_bug.cgi?id=91037</ulink>
+ <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=91037"/>.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-reporting">
<para>
Does Bugzilla provide any reporting features, metrics, graphs, etc? You
know, the type of stuff that management likes to see. :)
</question>
<answer>
<para>
- Yes. Look at <ulink url="http://bugzilla.mozilla.org/reports.cgi">
- http://bugzilla.mozilla.org/reports.cgi</ulink> for basic reporting
- and graphing facilities.
+ Yes. Look at <ulink url="http://bugzilla.mozilla.org/reports.cgi"/>
+ for samples of what Bugzilla can do in reporting and graphing.
</para>
<para>
- For more advanced reporting, I recommend hooking up a professional
- reporting package, such as Crystal Reports, and use ODBC to access
- the MySQL database. You can do a lot through the Query page of
- Bugzilla as well, but right now Advanced Reporting is much
- better accomplished through third-party utilities that can
- interface with the database directly.
+ If you can not get the reports you want from the included reporting
+ scripts, it is possible to hook up a professional reporting package
+ such as Crystal Reports using ODBC. If you choose to do this,
+ beware that giving direct access to the database does contain some
+ security implications. Even if you give read-only access to the
+ bugs database it will bypass the secure bugs features of Bugzilla.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-email">
<para>
Is there email notification and if so, what do you see when you get an
email?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-cclist">
<para>
Can email notification be set up to send to multiple
people, some on the To List, CC List, BCC List etc?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-emailapp">
<para>
Do users have to have any particular
type of email application?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-data">
<para>
Does Bugzilla allow data to be imported and exported? If I had outsiders
write up a bug report using a MS Word bug template, could that template be
</para>
</question>
<answer>
- <para>
- Mozilla allows data export through a custom DTD in XML format.
- It does not, however, export to specific formats other than the
- XML Mozilla DTD. Importing the data into Excel or any other application
- is left as an exercise for the reader.
- </para>
- <para>
- If you create import filters to other applications from Mozilla's XML,
- please submit your modifications for inclusion in future Bugzilla
- distributions.
- </para>
- <para>
- As for data import, any application can send data to Bugzilla through
- the HTTP protocol, or through Mozilla's XML API. However, it seems
- kind of silly to put another front-end in front of Bugzilla;
- it makes more sense to create a simplified bug submission form in
- HTML. You can find an excellent example at
- <ulink url="http://www.mozilla.org/quality/help/bugzilla-helper.html">
- http://www.mozilla.org/quality/help/bugzilla-helper.html</ulink>
- </para>
+ <para>
+ Bugzilla can only output buglists as HTML in version 2.16. There
+ are other formats available (CVS and RDF) in the newer development
+ versions.
+ </para>
+ <para>
+ Bugzilla can export bugs using <filename>xml.cgi</filename> with
+ either a bug number or list of bug numbers.
+ </para>
+ <para>
+ Currently the only script included with Bugzilla that can import
+ data is <filename>importxml.pl</filename> which is intended to be
+ used for importing the data generated by <filename>xml.cgi</filename>
+ in association with bug moving. Any other use is left as an
+ exercise for the user.
+ </para>
+ <para>
+ There are also scripts included in the <filename>contrib/</filename>
+ directory for using e-mail to import information into Bugzilla,
+ but these scripts are not currently supported and included for
+ educational purposes.
+ </para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-l10n">
<para>
Has anyone converted Bugzilla to another language to be used in other
countries? Is it localizable?
</question>
<answer>
<para>
- To a certain extent, yes. 2.16's templates mean that you can localise
- the user-facing UI (and several projects are doing exactly that.) However,
- error messages and the admin interface are currently not localisable.
- This should be achieved by 2.18.
+ Yes. For more information including available translated templates,
+ see <ulink
+ url="http://www.bugzilla.org/download.html">http://www.bugzilla.org/download.html</ulink>.
+ The admin interfaces are still not included in these translated
+ templates and is therefore still English only. Also, there may be
+ issues with the charset not being declared. See <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=126266">bug 126226</ulink>
+ for more information.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-reports">
<para>
Can a user create and save reports? Can they do this in Word format?
Excel format?
</question>
<answer>
<para>
- Yes. No. No.
+ Yes. No. Not in 2.16.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-searching">
<para>
Does Bugzilla have the ability to search by word, phrase, compound
search?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-midair">
<para>
Does Bugzilla provide record locking when there is simultaneous access
to the same bug? Does the second person get a notice that the bug is in use
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-backup">
<para>
Are there any backup features provided?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-livebackup">
<para>
Can users be on the system while a backup is in progress?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-maintenance">
<para>
What type of human resources are needed to be on staff to install and
maintain Bugzilla? Specifically, what type of skills does the person need to
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-installtime">
<para>
What time frame are we looking at if we decide to hire people to install
and maintain the Bugzilla? Is this something that takes hours or weeks to
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-cost">
<para>
Is there any licensing fee or other fees for using Bugzilla? Any
out-of-pocket cost other than the bodies needed as identified above?
<title>Bugzilla Security</title>
<qandaentry>
- <question>
+ <question id="faq-security-mysql">
<para>
How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide)?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-security-knownproblems">
<para>
Are there any security problems with Bugzilla?
</para>
<qandaentry>
- <question>
+ <question id="faq-security-mysqluser">
<para>
I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
<title>Bugzilla Email</title>
<qandaentry>
- <question>
+ <question id="faq-email-nomail">
<para>
I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
<answer>
<para>
The user should be able to set
- this in user email preferences (uncheck all boxes.)
+ this in user email preferences (uncheck all boxes) or you can add
+ their email address to the <filename>data/nomail</filename> file.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-testing">
<para>
I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
</question>
<answer>
<para>
- Edit the "changedmail" Param. Replace "To:" with "X-Real-To:",
+ Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:",
replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>".
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-whine">
<para>
I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-procmail">
<para>
I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-mailif">
<para>
How do I set up the email interface to submit/change bugs via email?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-sendmailnow">
<para>
Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
What gives?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-nonreceived">
<para>
How come email from Bugzilla changes never reaches me?
</para>
<title>Bugzilla Database</title>
<qandaentry>
- <question>
+ <question id="faq-db-oracle">
<para>
I've heard Bugzilla can be used with Oracle?
</para>
</question>
<answer>
<para>
- Red Hat Bugzilla works with Oracle. The current version
- from Mozilla.org does not have this capability. Unfortunately, though
- you will sacrifice a lot of the really great features available in
- Bugzilla 2.14 and 2.16 if you go with the 2.8-based Redhat version.
+ Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle.
+ Red Hat's newer version (based on 2.17.1 and soon to be merged into
+ the main distribution) runs on PostgreSQL. At this time we know of
+ no recent ports of Bugzilla to Oracle but do intend to support it
+ in the future (possibly the 2.20 time-frame).
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-corrupted">
<para>
I think my database might be corrupted, or contain invalid entries. What
do I do?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-manualedit">
<para>
I want to manually edit some entries in my database. How?
</para>
<para>
There is no facility in Bugzilla itself to do this. It's also generally
not a smart thing to do if you don't know exactly what you're doing.
- However, if you understand SQL you can use the mysqladmin utility to
- manually insert, delete, and modify table information. Personally, I
- use "phpMyAdmin". You have to compile a PHP module with MySQL
- support to make it work, but it's very clean and easy to use.
- </para>
- </answer>
- </qandaentry>
-
- <qandaentry>
- <question>
- <para>
- I try to add myself as a user, but Bugzilla always tells me my password is wrong.
- </para>
- </question>
- <answer>
- <para>
- Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
- the "crypt()" function. This prevented MySQL from storing encrypted passwords.
- Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
+ However, if you understand SQL you can use the <command>mysql</command>
+ command line utility to manually insert, delete and modify table
+ information. There are also more intuitive GUI clients available.
+ Personal favorites of the Bugzilla team are <ulink
+ url="http://www.phpmyadmin.net/">phpMyAdmin</ulink> and <ulink
+ url="http://www.mysql.com/downloads/gui-mycc.html">MySQL Control
+ Center</ulink>.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-permissions">
<para>
I think I've set up MySQL permissions correctly, but Bugzilla still can't
connect.
<para>
Try running MySQL from its binary: "mysqld --skip-grant-tables". This
will allow you to completely rule out grant tables as the cause of your
- frustration. However, I do not recommend you run it this way on a regular
- basis, unless you really want your web site defaced and your machine
- cracked.
- </para>
+ frustration. If this Bugzilla is able to connect at this point then
+ you need to check that you have granted proper permission to the user
+ password combo defined in <filename>localconfig</filename>.
+ </para>
+ <warning>
+ <para>
+ Running MySQL with this command line option is very insecure and
+ should only be done when not connected to the external network
+ as a troubleshooting step.
+ </para>
+ </warning>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-synchronize">
<para>
How do I synchronize bug information among multiple different Bugzilla
databases?
<title>Bugzilla and Win32</title>
<qandaentry>
- <question>
+ <question id="faq-nt-easiest">
<para>
What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-bundle">
<para>
Is there a "Bundle::Bugzilla" equivalent for Win32?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-mappings">
<para>
CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-dbi">
<para>
I'm having trouble with the perl modules for NT not being able to talk to
to the database.
<title>Bugzilla Usage</title>
<qandaentry>
- <question>
+ <question id="faq-use-changeaddress">
<para>
How do I change my user name (email address) in Bugzilla?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-query">
<para>
The query page is very confusing. Isn't there a simpler way to query?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-accept">
<para>
I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-attachment">
<para>
I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-attachments">
<para>
Email submissions to Bugzilla that have attachments end up asking me to
save it as a "cgi" file.
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-keyword">
<para>
How do I change a keyword in Bugzilla, once some bugs are using it?
</para>
<title>Bugzilla Hacking</title>
<qandaentry>
- <question>
+ <question id="faq-hacking-bugzillabugs">
<para>
What bugs are in Bugzilla right now?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-priority">
<para>
How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-patches">
<para>
What's the best way to submit patches? What guidelines should I follow?
</para>
<title>General Questions</title>
<qandaentry>
- <question>
+ <question id="faq-general-information">
<para>
Where can I find information about Bugzilla?</para>
</question>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-license">
<para>
What license is Bugzilla distributed under?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-support">
<para>
How do I get commercial support for Bugzilla?
</para>
</question>
<answer>
+ <para>
+ <ulink url="http://bugzilla.org/consulting.html"/>
+ is a list of people and companies who have asked us to list them
+ as consultants for Bugzilla.
+ </para>
<para>
<ulink url="http://www.collab.net/">www.collab.net</ulink> offers
Bugzilla as part of their standard offering to large projects.
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-companies">
<para>
What major companies or projects are currently using Bugzilla
for bug-tracking?
</question>
<answer>
<para>
- There are <emphasis>dozens</emphasis> of major comapanies with public
+ There are <emphasis>dozens</emphasis> of major companies with public
Bugzilla sites to track bugs in their products. A few include:
<simplelist>
<member>Netscape/AOL</member>
<member>Mozilla.org</member>
<member>NASA</member>
- <member>AtHome Corporation</member>
<member>Red Hat Software</member>
<member>SuSe Corp</member>
<member>The Horde Project</member>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-maintainers">
<para>
Who maintains Bugzilla?
</para>
<para>
A
<ulink url="http://www.bugzilla.org/who_we_are.html">core team</ulink>,
- led by Dave Miller (justdave@syndicomm.com).
+ led by Dave Miller (justdave@netscape.com).
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-compare">
<para>
How does Bugzilla stack up against other bug-tracking databases?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-bzmissing">
<para>
- Why doesn't Bugzilla offer this or that feature or compatability
+ Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</para>
</question>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-mysql">
<para>
Why MySQL? I'm interested in seeing Bugzilla run on
Oracle/Sybase/Msql/PostgreSQL/MSSQL.
</question>
<answer>
<para>
- There is DB-independence work afoot. PostgreSQL support is planned
- for 2.18, and full DB-independence can't be far further on.
- </para>
+ MySQL was originally chosen because it is free, easy to install,
+ and was available for the hardware Netscape intended to run it on.
+ </para>
+ <para>
+ There is currently work in progress to make Bugzilla work on
+ PostgreSQL and Sybase in the default distribution. You can track
+ the progress of these initiatives in bugs <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=98304">98304</ulink>
+ and <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=173130">173130</ulink>
+ respectively.
+ </para>
+ <para>
+ Once both of these are done, adding support for additional
+ database servers should be trivial.
+ </para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-bonsaitools">
<para>
Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
"/usr/bin/perl" or something else?
<qandaentry>
- <question>
+ <question id="faq-general-cookie">
<para>
Is there an easy way to change the Bugzilla cookie name?
</para>
</para>
<qandaentry>
- <question>
+ <question id="faq-phb-client">
<para>
Is Bugzilla web-based, or do you have to have specific software or
a specific operating system on your machine?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-integration">
<para>
Can Bugzilla integrate with
Perforce (SCM software)?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-projects">
<para>
Does Bugzilla allow the user to track multiple projects?
</para>
</question>
<answer>
<para>
- Absolutely! You can track any number of Products (although you
- are limited to about 55 or so if
- you are using Product-Based Groups), that can each be composed of any
- number of Components.
+ Absolutely! You can track any number of Products that can each be
+ composed of any number of Components.
</para>
+ <note>
+ <para>There are only 55 groups available in version 2.16 of
+ Bugzilla. If you are using product groups, this will also limit
+ the number of products you can have. This limit does not exist in
+ the current 2.17 development releases and will not exist in 2.18.
+ </para>
+ </note>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-sorting">
<para>
If I am on many projects, and search for all bugs assigned to me, will
Bugzilla list them for me and allow me to sort by project, severity etc?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-attachments">
<para>
Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
are there any that are NOT allowed?
<para>
Yes - any sort of attachment is allowed, although administrators can
configure a maximum size.
- There are many specific MIME-types that are pre-defined by Bugzilla,
- but you may specify any arbitrary MIME-type you need when you
- upload the file.
+ Bugzilla gives the user the option of either using the MIME-type
+ supplied by the browser, choosing from a pre-defined list or
+ manually typing any arbitrary MIME-type.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-priorities">
<para>
Does Bugzilla allow us to define our own priorities and levels? Do we
have complete freedom to change the labels of fields and format of them, and
<para>
There is no GUI for adding fields to Bugzilla at this
time. You can follow development of this feature at
- <ulink
- url="http://bugzilla.mozilla.org/show_bug.cgi?id=91037">http://bugzilla.mozilla.org/show_bug.cgi?id=91037</ulink>
+ <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=91037"/>.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-reporting">
<para>
Does Bugzilla provide any reporting features, metrics, graphs, etc? You
know, the type of stuff that management likes to see. :)
</question>
<answer>
<para>
- Yes. Look at <ulink url="http://bugzilla.mozilla.org/reports.cgi">
- http://bugzilla.mozilla.org/reports.cgi</ulink> for basic reporting
- and graphing facilities.
+ Yes. Look at <ulink url="http://bugzilla.mozilla.org/reports.cgi"/>
+ for samples of what Bugzilla can do in reporting and graphing.
</para>
<para>
- For more advanced reporting, I recommend hooking up a professional
- reporting package, such as Crystal Reports, and use ODBC to access
- the MySQL database. You can do a lot through the Query page of
- Bugzilla as well, but right now Advanced Reporting is much
- better accomplished through third-party utilities that can
- interface with the database directly.
+ If you can not get the reports you want from the included reporting
+ scripts, it is possible to hook up a professional reporting package
+ such as Crystal Reports using ODBC. If you choose to do this,
+ beware that giving direct access to the database does contain some
+ security implications. Even if you give read-only access to the
+ bugs database it will bypass the secure bugs features of Bugzilla.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-email">
<para>
Is there email notification and if so, what do you see when you get an
email?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-cclist">
<para>
Can email notification be set up to send to multiple
people, some on the To List, CC List, BCC List etc?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-emailapp">
<para>
Do users have to have any particular
type of email application?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-data">
<para>
Does Bugzilla allow data to be imported and exported? If I had outsiders
write up a bug report using a MS Word bug template, could that template be
</para>
</question>
<answer>
- <para>
- Mozilla allows data export through a custom DTD in XML format.
- It does not, however, export to specific formats other than the
- XML Mozilla DTD. Importing the data into Excel or any other application
- is left as an exercise for the reader.
- </para>
- <para>
- If you create import filters to other applications from Mozilla's XML,
- please submit your modifications for inclusion in future Bugzilla
- distributions.
- </para>
- <para>
- As for data import, any application can send data to Bugzilla through
- the HTTP protocol, or through Mozilla's XML API. However, it seems
- kind of silly to put another front-end in front of Bugzilla;
- it makes more sense to create a simplified bug submission form in
- HTML. You can find an excellent example at
- <ulink url="http://www.mozilla.org/quality/help/bugzilla-helper.html">
- http://www.mozilla.org/quality/help/bugzilla-helper.html</ulink>
- </para>
+ <para>
+ Bugzilla can only output buglists as HTML in version 2.16. There
+ are other formats available (CVS and RDF) in the newer development
+ versions.
+ </para>
+ <para>
+ Bugzilla can export bugs using <filename>xml.cgi</filename> with
+ either a bug number or list of bug numbers.
+ </para>
+ <para>
+ Currently the only script included with Bugzilla that can import
+ data is <filename>importxml.pl</filename> which is intended to be
+ used for importing the data generated by <filename>xml.cgi</filename>
+ in association with bug moving. Any other use is left as an
+ exercise for the user.
+ </para>
+ <para>
+ There are also scripts included in the <filename>contrib/</filename>
+ directory for using e-mail to import information into Bugzilla,
+ but these scripts are not currently supported and included for
+ educational purposes.
+ </para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-l10n">
<para>
Has anyone converted Bugzilla to another language to be used in other
countries? Is it localizable?
</question>
<answer>
<para>
- To a certain extent, yes. 2.16's templates mean that you can localise
- the user-facing UI (and several projects are doing exactly that.) However,
- error messages and the admin interface are currently not localisable.
- This should be achieved by 2.18.
+ Yes. For more information including available translated templates,
+ see <ulink
+ url="http://www.bugzilla.org/download.html">http://www.bugzilla.org/download.html</ulink>.
+ The admin interfaces are still not included in these translated
+ templates and is therefore still English only. Also, there may be
+ issues with the charset not being declared. See <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=126266">bug 126226</ulink>
+ for more information.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-reports">
<para>
Can a user create and save reports? Can they do this in Word format?
Excel format?
</question>
<answer>
<para>
- Yes. No. No.
+ Yes. No. Not in 2.16.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-searching">
<para>
Does Bugzilla have the ability to search by word, phrase, compound
search?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-midair">
<para>
Does Bugzilla provide record locking when there is simultaneous access
to the same bug? Does the second person get a notice that the bug is in use
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-backup">
<para>
Are there any backup features provided?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-livebackup">
<para>
Can users be on the system while a backup is in progress?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-maintenance">
<para>
What type of human resources are needed to be on staff to install and
maintain Bugzilla? Specifically, what type of skills does the person need to
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-installtime">
<para>
What time frame are we looking at if we decide to hire people to install
and maintain the Bugzilla? Is this something that takes hours or weeks to
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-cost">
<para>
Is there any licensing fee or other fees for using Bugzilla? Any
out-of-pocket cost other than the bodies needed as identified above?
<title>Bugzilla Security</title>
<qandaentry>
- <question>
+ <question id="faq-security-mysql">
<para>
How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide)?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-security-knownproblems">
<para>
Are there any security problems with Bugzilla?
</para>
<qandaentry>
- <question>
+ <question id="faq-security-mysqluser">
<para>
I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
<title>Bugzilla Email</title>
<qandaentry>
- <question>
+ <question id="faq-email-nomail">
<para>
I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
<answer>
<para>
The user should be able to set
- this in user email preferences (uncheck all boxes.)
+ this in user email preferences (uncheck all boxes) or you can add
+ their email address to the <filename>data/nomail</filename> file.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-testing">
<para>
I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
</question>
<answer>
<para>
- Edit the "changedmail" Param. Replace "To:" with "X-Real-To:",
+ Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:",
replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>".
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-whine">
<para>
I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-procmail">
<para>
I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-mailif">
<para>
How do I set up the email interface to submit/change bugs via email?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-sendmailnow">
<para>
Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
What gives?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-nonreceived">
<para>
How come email from Bugzilla changes never reaches me?
</para>
<title>Bugzilla Database</title>
<qandaentry>
- <question>
+ <question id="faq-db-oracle">
<para>
I've heard Bugzilla can be used with Oracle?
</para>
</question>
<answer>
<para>
- Red Hat Bugzilla works with Oracle. The current version
- from Mozilla.org does not have this capability. Unfortunately, though
- you will sacrifice a lot of the really great features available in
- Bugzilla 2.14 and 2.16 if you go with the 2.8-based Redhat version.
+ Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle.
+ Red Hat's newer version (based on 2.17.1 and soon to be merged into
+ the main distribution) runs on PostgreSQL. At this time we know of
+ no recent ports of Bugzilla to Oracle but do intend to support it
+ in the future (possibly the 2.20 time-frame).
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-corrupted">
<para>
I think my database might be corrupted, or contain invalid entries. What
do I do?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-manualedit">
<para>
I want to manually edit some entries in my database. How?
</para>
<para>
There is no facility in Bugzilla itself to do this. It's also generally
not a smart thing to do if you don't know exactly what you're doing.
- However, if you understand SQL you can use the mysqladmin utility to
- manually insert, delete, and modify table information. Personally, I
- use "phpMyAdmin". You have to compile a PHP module with MySQL
- support to make it work, but it's very clean and easy to use.
- </para>
- </answer>
- </qandaentry>
-
- <qandaentry>
- <question>
- <para>
- I try to add myself as a user, but Bugzilla always tells me my password is wrong.
- </para>
- </question>
- <answer>
- <para>
- Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
- the "crypt()" function. This prevented MySQL from storing encrypted passwords.
- Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
+ However, if you understand SQL you can use the <command>mysql</command>
+ command line utility to manually insert, delete and modify table
+ information. There are also more intuitive GUI clients available.
+ Personal favorites of the Bugzilla team are <ulink
+ url="http://www.phpmyadmin.net/">phpMyAdmin</ulink> and <ulink
+ url="http://www.mysql.com/downloads/gui-mycc.html">MySQL Control
+ Center</ulink>.
</para>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-permissions">
<para>
I think I've set up MySQL permissions correctly, but Bugzilla still can't
connect.
<para>
Try running MySQL from its binary: "mysqld --skip-grant-tables". This
will allow you to completely rule out grant tables as the cause of your
- frustration. However, I do not recommend you run it this way on a regular
- basis, unless you really want your web site defaced and your machine
- cracked.
- </para>
+ frustration. If this Bugzilla is able to connect at this point then
+ you need to check that you have granted proper permission to the user
+ password combo defined in <filename>localconfig</filename>.
+ </para>
+ <warning>
+ <para>
+ Running MySQL with this command line option is very insecure and
+ should only be done when not connected to the external network
+ as a troubleshooting step.
+ </para>
+ </warning>
</answer>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-synchronize">
<para>
How do I synchronize bug information among multiple different Bugzilla
databases?
<title>Bugzilla and Win32</title>
<qandaentry>
- <question>
+ <question id="faq-nt-easiest">
<para>
What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-bundle">
<para>
Is there a "Bundle::Bugzilla" equivalent for Win32?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-mappings">
<para>
CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-dbi">
<para>
I'm having trouble with the perl modules for NT not being able to talk to
to the database.
<title>Bugzilla Usage</title>
<qandaentry>
- <question>
+ <question id="faq-use-changeaddress">
<para>
How do I change my user name (email address) in Bugzilla?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-query">
<para>
The query page is very confusing. Isn't there a simpler way to query?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-accept">
<para>
I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-attachment">
<para>
I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-attachments">
<para>
Email submissions to Bugzilla that have attachments end up asking me to
save it as a "cgi" file.
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-keyword">
<para>
How do I change a keyword in Bugzilla, once some bugs are using it?
</para>
<title>Bugzilla Hacking</title>
<qandaentry>
- <question>
+ <question id="faq-hacking-bugzillabugs">
<para>
What bugs are in Bugzilla right now?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-priority">
<para>
How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-patches">
<para>
What's the best way to submit patches? What guidelines should I follow?
</para>
projects / thirdparty / bugzilla.git / commitdiff
