basic-pbx: Bring forward queue configuration from 13

Original commit: cfbf5fbe918bc34f3d600760fc0b6f13a3a9a0ed

Change-Id: I34a841d73c429ca8d944481f8dccb756ee231c9c

diff --git a/configs/basic-pbx/extensions.conf b/configs/basic-pbx/extensions.conf
index e1da26185b4cffd725542349624cdac7dc68828a..9682e062cd799c52348e4a2b1e60321274292202 100644 (file)
--- a/configs/basic-pbx/extensions.conf
+++ b/configs/basic-pbx/extensions.conf
@@ -36,6 +36,20 @@ exten = 2565551234,1,Verbose(1, "User ${CALLERID(num)} dialed into remote voicem
  same = n,VoiceMailMain(example)
  same = n,Hangup()
 
+; Extension to queue for sales.
+; The queue has a 300 second timeout.
+exten = 2565551200,1,Verbose(1, "User ${CALLERID(num)} dialed the sales queue.")
+ same = n,Answer()
+ same = n,Queue(sales,,,,300)
+ same = n,Goto(operator,1)
+
+; Extension to queue for a customer advocate.
+; The queue has a 1200 second timeout.
+exten = 2565551250,1,Verbose(1, "User ${CALLERID(num)} dialed the customer advocate queue.")
+ same = n,Answer()
+ same = n,Queue(customer_advocate,,,,1200)
+ same = n,Goto(operator,1)
+
 [Dialing-Errors]
 ; Handle any extensions dialed internally that don't otherwise exist.
 ; Comment out or remove this extension if you would rather have the calls

diff --git a/configs/basic-pbx/modules.conf b/configs/basic-pbx/modules.conf
index 909b7f25f9d01d3e3cc85d2f3ed9adfe42352464..be35e287af97f190c5140d96ccc790054053e9bc 100644 (file)
--- a/configs/basic-pbx/modules.conf
+++ b/configs/basic-pbx/modules.conf
@@ -14,6 +14,7 @@ load = app_verbose.so
 load = app_voicemail.so
 load = app_directory.so
 load = app_confbridge.so
+load = app_queue.so
 
 ; Bridging
 

diff --git a/configs/basic-pbx/queues.conf b/configs/basic-pbx/queues.conf
new file mode 100644 (file)
index 0000000..8aaa0b4
--- /dev/null
+++ b/configs/basic-pbx/queues.conf
@@ -0,0 +1,19 @@
+[general]
+monitor-type = MixMonitor
+
+;========================Sales Queue ==
+; Calls all sales persons in a ring-all fashion
+[sales]
+strategy=ringall
+member => PJSIP/1109 ; Terry Jules - Director of Sales
+member => PJSIP/1105 ; Garnet Claude - Sales Associate
+member => PJSIP/1112 ; Franny Ocean - Sales Associate
+
+;===================== Customer Advocate Queue ==
+; Calls all customer advocates in a ring-all fashion
+[customer_advocate]
+strategy=ringall
+member => PJSIP/1101 ; Maria Berny - Director of Customer Experience
+member => PJSIP/1115 ; Dusty Williams - Customer Advocate
+member => PJSIP/1102 ; Tommy Briar - Customer Advocate
+