</para>
</question>
<answer>
+ <para>
+ <ulink url="http://bugzilla.org/consulting.html">http://bugzilla.org/consulting.html</ulink>
+ is a list of people and companies who have asked us to list them
+ as consultants for Bugzilla.
+ </para>
<para>
<ulink url="http://www.collab.net/">www.collab.net</ulink> offers
Bugzilla as part of their standard offering to large projects.
</question>
<answer>
<para>
- There are <emphasis>dozens</emphasis> of major comapanies with public
+ There are <emphasis>dozens</emphasis> of major companies with public
Bugzilla sites to track bugs in their products. A few include:
<simplelist>
<member>Netscape/AOL</member>
<member>Mozilla.org</member>
<member>NASA</member>
- <member>AtHome Corporation</member>
<member>Red Hat Software</member>
<member>SuSe Corp</member>
<member>The Horde Project</member>
<para>
A
<ulink url="http://www.bugzilla.org/who_we_are.html">core team</ulink>,
- led by Dave Miller (justdave@syndicomm.com).
+ led by Dave Miller (justdave@netscape.com).
</para>
</answer>
</qandaentry>
<qandaentry>
<question>
<para>
- Why doesn't Bugzilla offer this or that feature or compatability
+ Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</para>
</question>
</question>
<answer>
<para>
- There is DB-independence work afoot. PostgreSQL support is planned
- for 2.18, and full DB-independence can't be far further on.
- </para>
+ MySQL was originally chosen because it is free, easy to install,
+ and was available for the hardware Netscape intended to run it on.
+ </para>
+ <para>
+ There is currently work in progress to make Bugzilla work on
+ PostgreSQL and Sybase in the default distribution. You can track
+ the progress of these initiatives in bugs <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=98304">98304</ulink>
+ and <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=173130">173130</ulink>
+ respectively.
+ </para>
+ <para>
+ Once both of these are done, adding support for additional
+ database servers should be trivial.
+ </para>
</answer>
</qandaentry>
</question>
<answer>
<para>
- Absolutely! You can track any number of Products (although you
- are limited to about 55 or so if
- you are using Product-Based Groups), that can each be composed of any
- number of Components.
+ Absolutely! You can track any number of Products that can each be
+ composed of any number of Components.
</para>
</answer>
</qandaentry>
<para>
Yes - any sort of attachment is allowed, although administrators can
configure a maximum size.
- There are many specific MIME-types that are pre-defined by Bugzilla,
- but you may specify any arbitrary MIME-type you need when you
- upload the file.
+ Bugzilla gives the user the option of either using the MIME-type
+ supplied by the browser, choosing from a pre-defined list or
+ manually typing any arbitrary MIME-type.
</para>
</answer>
</qandaentry>
<answer>
<para>
Yes. Look at <ulink url="http://bugzilla.mozilla.org/reports.cgi">
- http://bugzilla.mozilla.org/reports.cgi</ulink> for basic reporting
- and graphing facilities.
+ http://bugzilla.mozilla.org/reports.cgi</ulink> for samples of what
+ Bugzilla can do in reporting and graphing.
</para>
<para>
- For more advanced reporting, I recommend hooking up a professional
- reporting package, such as Crystal Reports, and use ODBC to access
- the MySQL database. You can do a lot through the Query page of
- Bugzilla as well, but right now Advanced Reporting is much
- better accomplished through third-party utilities that can
- interface with the database directly.
+ If you can not get the reports you want from the included reporting
+ scripts, it is possible to hook up a professional reporting package
+ such as Crystal Reports using ODBC. If you choose to do this,
+ beware that giving direct access to the database does contain some
+ security implications. Even if you give read-only access to the
+ bugs database it will bypass the secure bugs features of Bugzilla.
</para>
</answer>
</qandaentry>
</para>
</question>
<answer>
- <para>
- Mozilla allows data export through a custom DTD in XML format.
- It does not, however, export to specific formats other than the
- XML Mozilla DTD. Importing the data into Excel or any other application
- is left as an exercise for the reader.
- </para>
- <para>
- If you create import filters to other applications from Mozilla's XML,
- please submit your modifications for inclusion in future Bugzilla
- distributions.
- </para>
- <para>
- As for data import, any application can send data to Bugzilla through
- the HTTP protocol, or through Mozilla's XML API. However, it seems
- kind of silly to put another front-end in front of Bugzilla;
- it makes more sense to create a simplified bug submission form in
- HTML. You can find an excellent example at
- <ulink url="http://www.mozilla.org/quality/help/bugzilla-helper.html">
- http://www.mozilla.org/quality/help/bugzilla-helper.html</ulink>
- </para>
+ <para>
+ Bugzilla can output buglists as HTML (the default), CSV or RDF.
+ The link for CSV can be found at the bottom of the buglist in HTML
+ format. This CSV format can easily be imported into MS Excel or
+ other spread-sheet applications.
+ </para>
+ <para>
+ To use the RDF format of the buglist it is necessary to append a
+ <computeroutput>&ctype=rdf</computeroutput> to the URL. RDF
+ is meant to be machine readable and thus it is assumed that the
+ URL would be generated progmatically so there is no user visible
+ link to this format.
+ </para>
+ <para>
+ Currently the only script included with Bugzilla that can import
+ data is <filename>importxml.pl</filename> which is intended to be
+ used for importing the data generated by <filename>xml.cgi</filename>
+ in association with bug moving. Any other use is left as an
+ exercise for the user.
+ </para>
+ <para>
+ There are also scripts included in the <filename>contrib/</filename>
+ directory for using e-mail to import information into Bugzilla,
+ but these scripts are not currently supported and included for
+ educational purposes.
+ </para>
</answer>
</qandaentry>
</question>
<answer>
<para>
- To a certain extent, yes. 2.16's templates mean that you can localise
- the user-facing UI (and several projects are doing exactly that.) However,
- error messages and the admin interface are currently not localisable.
- This should be achieved by 2.18.
+ Yes. For more information including available translated templates,
+ see <ulink
+ url="http://www.bugzilla.org/download.html">http://www.bugzilla.org/download.html</ulink>.
+ The admin interfaces are still not included in these translated
+ templates and is therefore still English only. Also, there may be
+ issues with the charset not being declared. See <ulink
+ url="http://bugzilla.mozilla.org/show_bug.cgi?id=126266">bug 126226</ulink>
+ for more information.
</para>
</answer>
</qandaentry>
</question>
<answer>
<para>
- Yes. No. No.
+ Yes. No. Yes (using the CSV format).
</para>
</answer>
</qandaentry>
<answer>
<para>
The user should be able to set
- this in user email preferences (uncheck all boxes.)
+ this in user email preferences (uncheck all boxes) or you can add
+ their email address to the <filename>data/nomail</filename> file.
</para>
</answer>
</qandaentry>
</question>
<answer>
<para>
- Edit the "changedmail" Param. Replace "To:" with "X-Real-To:",
+ Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:",
replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>".
</para>
</answer>
</question>
<answer>
<para>
- Red Hat Bugzilla works with Oracle. The current version
- from Mozilla.org does not have this capability. Unfortunately, though
- you will sacrifice a lot of the really great features available in
- Bugzilla 2.14 and 2.16 if you go with the 2.8-based Redhat version.
+ Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle.
+ Red Hat's newer version (based on 2.17.1 and soon to be merged into
+ the main distribution) runs on PostgreSQL. At this time we know of
+ no recent ports of Bugzilla to Oracle but do intend to support it
+ in the future (possibly the 2.20 time-frame).
</para>
</answer>
</qandaentry>
<para>
There is no facility in Bugzilla itself to do this. It's also generally
not a smart thing to do if you don't know exactly what you're doing.
- However, if you understand SQL you can use the mysqladmin utility to
- manually insert, delete, and modify table information. Personally, I
- use "phpMyAdmin". You have to compile a PHP module with MySQL
- support to make it work, but it's very clean and easy to use.
- </para>
- </answer>
- </qandaentry>
-
- <qandaentry>
- <question>
- <para>
- I try to add myself as a user, but Bugzilla always tells me my password is wrong.
- </para>
- </question>
- <answer>
- <para>
- Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
- the "crypt()" function. This prevented MySQL from storing encrypted passwords.
- Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
+ However, if you understand SQL you can use the <command>mysql</command>
+ command line utility to manually insert, delete and modify table
+ information. There are also more intuitive GUI clients available.
+ Personal favorites of the Bugzilla team are <ulink
+ url="http://www.phpmyadmin.net/">phpMyAdmin</ulink> and <ulink
+ url="http://www.mysql.com/downloads/gui-mycc.html">MySQL Control
+ Center</ulink>.
</para>
</answer>
</qandaentry>
<para>
Try running MySQL from its binary: "mysqld --skip-grant-tables". This
will allow you to completely rule out grant tables as the cause of your
- frustration. However, I do not recommend you run it this way on a regular
- basis, unless you really want your web site defaced and your machine
- cracked.
- </para>
+ frustration. If this Bugzilla is able to connect at this point then
+ you need to check that you have granted proper permission to the user
+ password combo defined in <filename>localconfig</filename>.
+ </para>
+ <warning>
+ <para>
+ Running MySQL with this command line option is very insecure and
+ should only be done when not connected to the external network
+ as a troubleshooting step.
+ </para>
+ </warning>
</answer>
</qandaentry>
</answer>
</qandaentry>
- <qandaentry>
- <question>
- <para>
- Email submissions to Bugzilla that have attachments end up asking me to
- save it as a "cgi" file.
- </para>
- </question>
- <answer>
- <para>
- Yup. Just rename it once you download it, or save it under a different
- filename. This will not be fixed anytime soon, because it would
- cripple some other functionality.
- </para>
- </answer>
- </qandaentry>
-
<qandaentry>
<question>
<para>
</question>
<answer>
<para>
- Gerv and Myk suggest a 2-space endent, with embedded code sections on
+ Gerv and Myk suggest a 2-space indent, with embedded code sections on
their own line, in line with outer tags. Like this:</para>
<programlisting><
projects / thirdparty / bugzilla.git / commitdiff
