<title>General Questions</title>
<qandaentry>
- <question>
+ <question id="faq-general-information">
<para>
Where can I find information about Bugzilla?</para>
</question>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-license">
<para>
What license is Bugzilla distributed under?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-support">
<para>
How do I get commercial support for Bugzilla?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-companies">
<para>
What major companies or projects are currently using Bugzilla
for bug-tracking?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-maintainers">
<para>
Who maintains Bugzilla?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-compare">
<para>
How does Bugzilla stack up against other bug-tracking databases?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-bzmissing">
<para>
Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-mysql">
<para>
Why MySQL? I'm interested in seeing Bugzilla run on
Oracle/Sybase/Msql/PostgreSQL/MSSQL.
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-bonsaitools">
<para>
Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
"/usr/bin/perl" or something else?
<qandaentry>
- <question>
+ <question id="faq-general-cookie">
<para>
Is there an easy way to change the Bugzilla cookie name?
</para>
</para>
<qandaentry>
- <question>
+ <question id="faq-phb-client">
<para>
Is Bugzilla web-based, or do you have to have specific software or
a specific operating system on your machine?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-integration">
<para>
Can Bugzilla integrate with
Perforce (SCM software)?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-projects">
<para>
Does Bugzilla allow the user to track multiple projects?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-sorting">
<para>
If I am on many projects, and search for all bugs assigned to me, will
Bugzilla list them for me and allow me to sort by project, severity etc?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-attachments">
<para>
Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
are there any that are NOT allowed?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-priorities">
<para>
Does Bugzilla allow us to define our own priorities and levels? Do we
have complete freedom to change the labels of fields and format of them, and
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-reporting">
<para>
Does Bugzilla provide any reporting features, metrics, graphs, etc? You
know, the type of stuff that management likes to see. :)
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-email">
<para>
Is there email notification and if so, what do you see when you get an
email?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-cclist">
<para>
Can email notification be set up to send to multiple
people, some on the To List, CC List, BCC List etc?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-emailapp">
<para>
Do users have to have any particular
type of email application?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-data">
<para>
Does Bugzilla allow data to be imported and exported? If I had outsiders
write up a bug report using a MS Word bug template, could that template be
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-l10n">
<para>
Has anyone converted Bugzilla to another language to be used in other
countries? Is it localizable?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-reports">
<para>
Can a user create and save reports? Can they do this in Word format?
Excel format?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-searching">
<para>
Does Bugzilla have the ability to search by word, phrase, compound
search?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-midair">
<para>
Does Bugzilla provide record locking when there is simultaneous access
to the same bug? Does the second person get a notice that the bug is in use
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-backup">
<para>
Are there any backup features provided?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-livebackup">
<para>
Can users be on the system while a backup is in progress?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-maintenance">
<para>
What type of human resources are needed to be on staff to install and
maintain Bugzilla? Specifically, what type of skills does the person need to
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-installtime">
<para>
What time frame are we looking at if we decide to hire people to install
and maintain the Bugzilla? Is this something that takes hours or weeks to
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-cost">
<para>
Is there any licensing fee or other fees for using Bugzilla? Any
out-of-pocket cost other than the bodies needed as identified above?
<title>Bugzilla Security</title>
<qandaentry>
- <question>
+ <question id="faq-security-mysql">
<para>
How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide)?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-security-knownproblems">
<para>
Are there any security problems with Bugzilla?
</para>
<qandaentry>
- <question>
+ <question id="faq-security-mysqluser">
<para>
I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
<title>Bugzilla Email</title>
<qandaentry>
- <question>
+ <question id="faq-email-nomail">
<para>
I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-testing">
<para>
I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-whine">
<para>
I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-procmail">
<para>
I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-mailif">
<para>
How do I set up the email interface to submit/change bugs via email?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-sendmailnow">
<para>
Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
What gives?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-nonreceived">
<para>
How come email from Bugzilla changes never reaches me?
</para>
<title>Bugzilla Database</title>
<qandaentry>
- <question>
+ <question id="faq-db-oracle">
<para>
I've heard Bugzilla can be used with Oracle?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-corrupted">
<para>
I think my database might be corrupted, or contain invalid entries. What
do I do?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-manualedit">
<para>
I want to manually edit some entries in my database. How?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-permissions">
<para>
I think I've set up MySQL permissions correctly, but Bugzilla still can't
connect.
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-synchronize">
<para>
How do I synchronize bug information among multiple different Bugzilla
databases?
<title>Bugzilla and Win32</title>
<qandaentry>
- <question>
+ <question id="faq-nt-easiest">
<para>
What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-bundle">
<para>
Is there a "Bundle::Bugzilla" equivalent for Win32?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-mappings">
<para>
CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-dbi">
<para>
I'm having trouble with the perl modules for NT not being able to talk to
to the database.
<title>Bugzilla Usage</title>
<qandaentry>
- <question>
+ <question id="faq-use-changeaddress">
<para>
How do I change my user name (email address) in Bugzilla?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-query">
<para>
The query page is very confusing. Isn't there a simpler way to query?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-accept">
<para>
I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-attachment">
<para>
I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-keyword">
<para>
How do I change a keyword in Bugzilla, once some bugs are using it?
</para>
<title>Bugzilla Hacking</title>
<qandaentry>
- <question>
+ <question id="faq-hacking-templatestyle">
<para>
What kind of style should I use for templatization?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-bugzillabugs">
<para>
What bugs are in Bugzilla right now?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-priority">
<para>
How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-patches">
<para>
What's the best way to submit patches? What guidelines should I follow?
</para>
<title>General Questions</title>
<qandaentry>
- <question>
+ <question id="faq-general-information">
<para>
Where can I find information about Bugzilla?</para>
</question>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-license">
<para>
What license is Bugzilla distributed under?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-support">
<para>
How do I get commercial support for Bugzilla?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-companies">
<para>
What major companies or projects are currently using Bugzilla
for bug-tracking?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-maintainers">
<para>
Who maintains Bugzilla?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-compare">
<para>
How does Bugzilla stack up against other bug-tracking databases?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-bzmissing">
<para>
Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-mysql">
<para>
Why MySQL? I'm interested in seeing Bugzilla run on
Oracle/Sybase/Msql/PostgreSQL/MSSQL.
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-general-bonsaitools">
<para>
Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
"/usr/bin/perl" or something else?
<qandaentry>
- <question>
+ <question id="faq-general-cookie">
<para>
Is there an easy way to change the Bugzilla cookie name?
</para>
</para>
<qandaentry>
- <question>
+ <question id="faq-phb-client">
<para>
Is Bugzilla web-based, or do you have to have specific software or
a specific operating system on your machine?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-integration">
<para>
Can Bugzilla integrate with
Perforce (SCM software)?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-projects">
<para>
Does Bugzilla allow the user to track multiple projects?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-sorting">
<para>
If I am on many projects, and search for all bugs assigned to me, will
Bugzilla list them for me and allow me to sort by project, severity etc?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-attachments">
<para>
Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
are there any that are NOT allowed?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-priorities">
<para>
Does Bugzilla allow us to define our own priorities and levels? Do we
have complete freedom to change the labels of fields and format of them, and
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-reporting">
<para>
Does Bugzilla provide any reporting features, metrics, graphs, etc? You
know, the type of stuff that management likes to see. :)
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-email">
<para>
Is there email notification and if so, what do you see when you get an
email?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-cclist">
<para>
Can email notification be set up to send to multiple
people, some on the To List, CC List, BCC List etc?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-emailapp">
<para>
Do users have to have any particular
type of email application?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-data">
<para>
Does Bugzilla allow data to be imported and exported? If I had outsiders
write up a bug report using a MS Word bug template, could that template be
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-l10n">
<para>
Has anyone converted Bugzilla to another language to be used in other
countries? Is it localizable?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-reports">
<para>
Can a user create and save reports? Can they do this in Word format?
Excel format?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-searching">
<para>
Does Bugzilla have the ability to search by word, phrase, compound
search?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-midair">
<para>
Does Bugzilla provide record locking when there is simultaneous access
to the same bug? Does the second person get a notice that the bug is in use
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-backup">
<para>
Are there any backup features provided?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-livebackup">
<para>
Can users be on the system while a backup is in progress?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-maintenance">
<para>
What type of human resources are needed to be on staff to install and
maintain Bugzilla? Specifically, what type of skills does the person need to
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-installtime">
<para>
What time frame are we looking at if we decide to hire people to install
and maintain the Bugzilla? Is this something that takes hours or weeks to
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-phb-cost">
<para>
Is there any licensing fee or other fees for using Bugzilla? Any
out-of-pocket cost other than the bodies needed as identified above?
<title>Bugzilla Security</title>
<qandaentry>
- <question>
+ <question id="faq-security-mysql">
<para>
How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide)?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-security-knownproblems">
<para>
Are there any security problems with Bugzilla?
</para>
<qandaentry>
- <question>
+ <question id="faq-security-mysqluser">
<para>
I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
<title>Bugzilla Email</title>
<qandaentry>
- <question>
+ <question id="faq-email-nomail">
<para>
I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-testing">
<para>
I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-whine">
<para>
I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-procmail">
<para>
I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-mailif">
<para>
How do I set up the email interface to submit/change bugs via email?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-sendmailnow">
<para>
Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
What gives?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-email-nonreceived">
<para>
How come email from Bugzilla changes never reaches me?
</para>
<title>Bugzilla Database</title>
<qandaentry>
- <question>
+ <question id="faq-db-oracle">
<para>
I've heard Bugzilla can be used with Oracle?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-corrupted">
<para>
I think my database might be corrupted, or contain invalid entries. What
do I do?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-manualedit">
<para>
I want to manually edit some entries in my database. How?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-permissions">
<para>
I think I've set up MySQL permissions correctly, but Bugzilla still can't
connect.
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-db-synchronize">
<para>
How do I synchronize bug information among multiple different Bugzilla
databases?
<title>Bugzilla and Win32</title>
<qandaentry>
- <question>
+ <question id="faq-nt-easiest">
<para>
What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-bundle">
<para>
Is there a "Bundle::Bugzilla" equivalent for Win32?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-mappings">
<para>
CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-nt-dbi">
<para>
I'm having trouble with the perl modules for NT not being able to talk to
to the database.
<title>Bugzilla Usage</title>
<qandaentry>
- <question>
+ <question id="faq-use-changeaddress">
<para>
How do I change my user name (email address) in Bugzilla?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-query">
<para>
The query page is very confusing. Isn't there a simpler way to query?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-accept">
<para>
I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-attachment">
<para>
I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-use-keyword">
<para>
How do I change a keyword in Bugzilla, once some bugs are using it?
</para>
<title>Bugzilla Hacking</title>
<qandaentry>
- <question>
+ <question id="faq-hacking-templatestyle">
<para>
What kind of style should I use for templatization?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-bugzillabugs">
<para>
What bugs are in Bugzilla right now?
</para>
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-priority">
<para>
How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
</qandaentry>
<qandaentry>
- <question>
+ <question id="faq-hacking-patches">
<para>
What's the best way to submit patches? What guidelines should I follow?
</para>
projects / thirdparty / bugzilla.git / commitdiff
