When defining a mail rule with a folder, you may need to try different characters to
define how the sub-folders are separated. Common values include ".", "/" or "|", but
- this varies by the mail server. Unfortunately, this isn't a value we can determine
- automatically. Either check the documentation for your mail server, or check for
- errors in the logs and try different folder separator values. If possible,
- the log will contain a listing of account folders, in the event of an error when
- trying to fetch mail from a certain folder.
+ this varies by the mail server. Check the documentation for your mail server. In the
+ event of an error fetching mail from a certain folder, check the Paperless logs. When
+ a folder is not located, Paperless will attempt to list all folders found in the account
+ to the Paperless logs.
.. note::