From: jake%bugzilla.org <> Date: Wed, 19 Feb 2003 05:58:55 +0000 (+0000) Subject: Backport changes to the FAQ from the tip. X-Git-Tag: bugzilla-2.16.3~19 X-Git-Url: http://git.ipfire.org/cgi-bin/gitweb.cgi?a=commitdiff_plain;h=91a735366dfbfde00a79bcfbb26b49923e248b22;p=thirdparty%2Fbugzilla.git Backport changes to the FAQ from the tip. --- diff --git a/docs/sgml/faq.sgml b/docs/sgml/faq.sgml index 91380863fa..503fac21f0 100644 --- a/docs/sgml/faq.sgml +++ b/docs/sgml/faq.sgml @@ -14,7 +14,7 @@ General Questions - + Where can I find information about Bugzilla? @@ -28,7 +28,7 @@ - + What license is Bugzilla distributed under? @@ -43,12 +43,17 @@ - + How do I get commercial support for Bugzilla? + + + is a list of people and companies who have asked us to list them + as consultants for Bugzilla. + www.collab.net offers Bugzilla as part of their standard offering to large projects. @@ -65,7 +70,7 @@ - + What major companies or projects are currently using Bugzilla for bug-tracking? @@ -73,13 +78,12 @@ - There are dozens of major comapanies with public + There are dozens of major companies with public Bugzilla sites to track bugs in their products. A few include: Netscape/AOL Mozilla.org NASA - AtHome Corporation Red Hat Software SuSe Corp The Horde Project @@ -103,7 +107,7 @@ - + Who maintains Bugzilla? @@ -112,13 +116,13 @@ A core team, - led by Dave Miller (justdave@syndicomm.com). + led by Dave Miller (justdave@netscape.com). - + How does Bugzilla stack up against other bug-tracking databases? @@ -145,9 +149,9 @@ - + - Why doesn't Bugzilla offer this or that feature or compatability + Why doesn't Bugzilla offer this or that feature or compatibility with this other tracking software? @@ -170,7 +174,7 @@ - + Why MySQL? I'm interested in seeing Bugzilla run on Oracle/Sybase/Msql/PostgreSQL/MSSQL. @@ -178,14 +182,27 @@ - There is DB-independence work afoot. PostgreSQL support is planned - for 2.18, and full DB-independence can't be far further on. - + MySQL was originally chosen because it is free, easy to install, + and was available for the hardware Netscape intended to run it on. + + + There is currently work in progress to make Bugzilla work on + PostgreSQL and Sybase in the default distribution. You can track + the progress of these initiatives in bugs 98304 + and 173130 + respectively. + + + Once both of these are done, adding support for additional + database servers should be trivial. + - + Why do the scripts say "/usr/bonsaitools/bin/perl" instead of "/usr/bin/perl" or something else? @@ -208,7 +225,7 @@ - + Is there an easy way to change the Bugzilla cookie name? @@ -233,7 +250,7 @@ - + Is Bugzilla web-based, or do you have to have specific software or a specific operating system on your machine? @@ -248,7 +265,7 @@ - + Can Bugzilla integrate with Perforce (SCM software)? @@ -263,23 +280,28 @@ - + Does Bugzilla allow the user to track multiple projects? - Absolutely! You can track any number of Products (although you - are limited to about 55 or so if - you are using Product-Based Groups), that can each be composed of any - number of Components. + Absolutely! You can track any number of Products that can each be + composed of any number of Components. + + There are only 55 groups available in version 2.16 of + Bugzilla. If you are using product groups, this will also limit + the number of products you can have. This limit does not exist in + the current 2.17 development releases and will not exist in 2.18. + + - + If I am on many projects, and search for all bugs assigned to me, will Bugzilla list them for me and allow me to sort by project, severity etc? @@ -293,7 +315,7 @@ - + Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes, are there any that are NOT allowed? @@ -303,15 +325,15 @@ Yes - any sort of attachment is allowed, although administrators can configure a maximum size. - There are many specific MIME-types that are pre-defined by Bugzilla, - but you may specify any arbitrary MIME-type you need when you - upload the file. + Bugzilla gives the user the option of either using the MIME-type + supplied by the browser, choosing from a pre-defined list or + manually typing any arbitrary MIME-type. - + Does Bugzilla allow us to define our own priorities and levels? Do we have complete freedom to change the labels of fields and format of them, and @@ -327,14 +349,13 @@ There is no GUI for adding fields to Bugzilla at this time. You can follow development of this feature at - http://bugzilla.mozilla.org/show_bug.cgi?id=91037 + . - + Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :) @@ -342,23 +363,22 @@ - Yes. Look at - http://bugzilla.mozilla.org/reports.cgi for basic reporting - and graphing facilities. + Yes. Look at + for samples of what Bugzilla can do in reporting and graphing. - For more advanced reporting, I recommend hooking up a professional - reporting package, such as Crystal Reports, and use ODBC to access - the MySQL database. You can do a lot through the Query page of - Bugzilla as well, but right now Advanced Reporting is much - better accomplished through third-party utilities that can - interface with the database directly. + If you can not get the reports you want from the included reporting + scripts, it is possible to hook up a professional reporting package + such as Crystal Reports using ODBC. If you choose to do this, + beware that giving direct access to the database does contain some + security implications. Even if you give read-only access to the + bugs database it will bypass the secure bugs features of Bugzilla. - + Is there email notification and if so, what do you see when you get an email? @@ -374,7 +394,7 @@ - + Can email notification be set up to send to multiple people, some on the To List, CC List, BCC List etc? @@ -388,7 +408,7 @@ - + Do users have to have any particular type of email application? @@ -413,7 +433,7 @@ - + Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template, could that template be @@ -422,31 +442,33 @@ - - Mozilla allows data export through a custom DTD in XML format. - It does not, however, export to specific formats other than the - XML Mozilla DTD. Importing the data into Excel or any other application - is left as an exercise for the reader. - - - If you create import filters to other applications from Mozilla's XML, - please submit your modifications for inclusion in future Bugzilla - distributions. - - - As for data import, any application can send data to Bugzilla through - the HTTP protocol, or through Mozilla's XML API. However, it seems - kind of silly to put another front-end in front of Bugzilla; - it makes more sense to create a simplified bug submission form in - HTML. You can find an excellent example at - - http://www.mozilla.org/quality/help/bugzilla-helper.html - + + Bugzilla can only output buglists as HTML in version 2.16. There + are other formats available (CVS and RDF) in the newer development + versions. + + + Bugzilla can export bugs using xml.cgi with + either a bug number or list of bug numbers. + + + Currently the only script included with Bugzilla that can import + data is importxml.pl which is intended to be + used for importing the data generated by xml.cgi + in association with bug moving. Any other use is left as an + exercise for the user. + + + There are also scripts included in the contrib/ + directory for using e-mail to import information into Bugzilla, + but these scripts are not currently supported and included for + educational purposes. + - + Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable? @@ -454,16 +476,20 @@ - To a certain extent, yes. 2.16's templates mean that you can localise - the user-facing UI (and several projects are doing exactly that.) However, - error messages and the admin interface are currently not localisable. - This should be achieved by 2.18. + Yes. For more information including available translated templates, + see http://www.bugzilla.org/download.html. + The admin interfaces are still not included in these translated + templates and is therefore still English only. Also, there may be + issues with the charset not being declared. See bug 126226 + for more information. - + Can a user create and save reports? Can they do this in Word format? Excel format? @@ -471,13 +497,13 @@ - Yes. No. No. + Yes. No. Not in 2.16. - + Does Bugzilla have the ability to search by word, phrase, compound search? @@ -492,7 +518,7 @@ - + Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use @@ -508,7 +534,7 @@ - + Are there any backup features provided? @@ -524,7 +550,7 @@ - + Can users be on the system while a backup is in progress? @@ -539,7 +565,7 @@ - + What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to @@ -563,7 +589,7 @@ - + What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to @@ -585,7 +611,7 @@ - + Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above? @@ -604,7 +630,7 @@ Bugzilla Security - + How do I completely disable MySQL security if it's giving me problems (I've followed the instructions in the installation section of this guide)? @@ -620,7 +646,7 @@ - + Are there any security problems with Bugzilla? @@ -638,7 +664,7 @@ - + I've implemented the security fixes mentioned in Chris Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, and am running into @@ -659,7 +685,7 @@ Bugzilla Email - + I have a user who doesn't want to receive any more email from Bugzilla. How do I stop it entirely for this user? @@ -668,13 +694,14 @@ The user should be able to set - this in user email preferences (uncheck all boxes.) + this in user email preferences (uncheck all boxes) or you can add + their email address to the data/nomail file. - + I'm evaluating/testing Bugzilla, and don't want it to send email to anyone but me. How do I do it? @@ -682,14 +709,14 @@ - Edit the "changedmail" Param. Replace "To:" with "X-Real-To:", + Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:", replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>". - + I want whineatnews.pl to whine at something more, or other than, only new bugs. How do I do it? @@ -707,7 +734,7 @@ - + I don't like/want to use Procmail to hand mail off to bug_email.pl. What alternatives do I have? @@ -730,7 +757,7 @@ - + How do I set up the email interface to submit/change bugs via email? @@ -744,7 +771,7 @@ - + Email takes FOREVER to reach me from Bugzilla -- it's extremely slow. What gives? @@ -765,7 +792,7 @@ - + How come email from Bugzilla changes never reaches me? @@ -790,23 +817,24 @@ Bugzilla Database - + I've heard Bugzilla can be used with Oracle? - Red Hat Bugzilla works with Oracle. The current version - from Mozilla.org does not have this capability. Unfortunately, though - you will sacrifice a lot of the really great features available in - Bugzilla 2.14 and 2.16 if you go with the 2.8-based Redhat version. + Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle. + Red Hat's newer version (based on 2.17.1 and soon to be merged into + the main distribution) runs on PostgreSQL. At this time we know of + no recent ports of Bugzilla to Oracle but do intend to support it + in the future (possibly the 2.20 time-frame). - + I think my database might be corrupted, or contain invalid entries. What do I do? @@ -834,7 +862,7 @@ - + I want to manually edit some entries in my database. How? @@ -843,31 +871,19 @@ There is no facility in Bugzilla itself to do this. It's also generally not a smart thing to do if you don't know exactly what you're doing. - However, if you understand SQL you can use the mysqladmin utility to - manually insert, delete, and modify table information. Personally, I - use "phpMyAdmin". You have to compile a PHP module with MySQL - support to make it work, but it's very clean and easy to use. - - - - - - - - I try to add myself as a user, but Bugzilla always tells me my password is wrong. - - - - - Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled - the "crypt()" function. This prevented MySQL from storing encrypted passwords. - Upgrade to the "3.23 stable" version of MySQL and you should be good to go. + However, if you understand SQL you can use the mysql + command line utility to manually insert, delete and modify table + information. There are also more intuitive GUI clients available. + Personal favorites of the Bugzilla team are phpMyAdmin and MySQL Control + Center. - + I think I've set up MySQL permissions correctly, but Bugzilla still can't connect. @@ -877,15 +893,22 @@ Try running MySQL from its binary: "mysqld --skip-grant-tables". This will allow you to completely rule out grant tables as the cause of your - frustration. However, I do not recommend you run it this way on a regular - basis, unless you really want your web site defaced and your machine - cracked. - + frustration. If this Bugzilla is able to connect at this point then + you need to check that you have granted proper permission to the user + password combo defined in localconfig. + + + + Running MySQL with this command line option is very insecure and + should only be done when not connected to the external network + as a troubleshooting step. + + - + How do I synchronize bug information among multiple different Bugzilla databases? @@ -916,7 +939,7 @@ Bugzilla and Win32 - + What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? @@ -930,7 +953,7 @@ - + Is there a "Bundle::Bugzilla" equivalent for Win32? @@ -945,7 +968,7 @@ - + CGI's are failing with a "something.cgi is not a valid Windows NT application" error. Why? @@ -977,7 +1000,7 @@ - + I'm having trouble with the perl modules for NT not being able to talk to to the database. @@ -1027,7 +1050,7 @@ Bugzilla Usage - + How do I change my user name (email address) in Bugzilla? @@ -1041,7 +1064,7 @@ - + The query page is very confusing. Isn't there a simpler way to query? @@ -1056,7 +1079,7 @@ - + I'm confused by the behavior of the "accept" button in the Show Bug form. Why doesn't it assign the bug to me when I accept it? @@ -1080,7 +1103,7 @@ - + I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong? @@ -1096,7 +1119,7 @@ - + Email submissions to Bugzilla that have attachments end up asking me to save it as a "cgi" file. @@ -1112,7 +1135,7 @@ - + How do I change a keyword in Bugzilla, once some bugs are using it? @@ -1132,7 +1155,7 @@ Bugzilla Hacking - + What bugs are in Bugzilla right now? @@ -1157,7 +1180,7 @@ - + How can I change the default priority to a null value? For instance, have the default priority be "---" instead of "P2"? @@ -1175,7 +1198,7 @@ - + What's the best way to submit patches? What guidelines should I follow? diff --git a/docs/xml/faq.xml b/docs/xml/faq.xml index 91380863fa..503fac21f0 100644 --- a/docs/xml/faq.xml +++ b/docs/xml/faq.xml @@ -14,7 +14,7 @@ General Questions - + Where can I find information about Bugzilla? @@ -28,7 +28,7 @@ - + What license is Bugzilla distributed under? @@ -43,12 +43,17 @@ - + How do I get commercial support for Bugzilla? + + + is a list of people and companies who have asked us to list them + as consultants for Bugzilla. + www.collab.net offers Bugzilla as part of their standard offering to large projects. @@ -65,7 +70,7 @@ - + What major companies or projects are currently using Bugzilla for bug-tracking? @@ -73,13 +78,12 @@ - There are dozens of major comapanies with public + There are dozens of major companies with public Bugzilla sites to track bugs in their products. A few include: Netscape/AOL Mozilla.org NASA - AtHome Corporation Red Hat Software SuSe Corp The Horde Project @@ -103,7 +107,7 @@ - + Who maintains Bugzilla? @@ -112,13 +116,13 @@ A core team, - led by Dave Miller (justdave@syndicomm.com). + led by Dave Miller (justdave@netscape.com). - + How does Bugzilla stack up against other bug-tracking databases? @@ -145,9 +149,9 @@ - + - Why doesn't Bugzilla offer this or that feature or compatability + Why doesn't Bugzilla offer this or that feature or compatibility with this other tracking software? @@ -170,7 +174,7 @@ - + Why MySQL? I'm interested in seeing Bugzilla run on Oracle/Sybase/Msql/PostgreSQL/MSSQL. @@ -178,14 +182,27 @@ - There is DB-independence work afoot. PostgreSQL support is planned - for 2.18, and full DB-independence can't be far further on. - + MySQL was originally chosen because it is free, easy to install, + and was available for the hardware Netscape intended to run it on. + + + There is currently work in progress to make Bugzilla work on + PostgreSQL and Sybase in the default distribution. You can track + the progress of these initiatives in bugs 98304 + and 173130 + respectively. + + + Once both of these are done, adding support for additional + database servers should be trivial. + - + Why do the scripts say "/usr/bonsaitools/bin/perl" instead of "/usr/bin/perl" or something else? @@ -208,7 +225,7 @@ - + Is there an easy way to change the Bugzilla cookie name? @@ -233,7 +250,7 @@ - + Is Bugzilla web-based, or do you have to have specific software or a specific operating system on your machine? @@ -248,7 +265,7 @@ - + Can Bugzilla integrate with Perforce (SCM software)? @@ -263,23 +280,28 @@ - + Does Bugzilla allow the user to track multiple projects? - Absolutely! You can track any number of Products (although you - are limited to about 55 or so if - you are using Product-Based Groups), that can each be composed of any - number of Components. + Absolutely! You can track any number of Products that can each be + composed of any number of Components. + + There are only 55 groups available in version 2.16 of + Bugzilla. If you are using product groups, this will also limit + the number of products you can have. This limit does not exist in + the current 2.17 development releases and will not exist in 2.18. + + - + If I am on many projects, and search for all bugs assigned to me, will Bugzilla list them for me and allow me to sort by project, severity etc? @@ -293,7 +315,7 @@ - + Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes, are there any that are NOT allowed? @@ -303,15 +325,15 @@ Yes - any sort of attachment is allowed, although administrators can configure a maximum size. - There are many specific MIME-types that are pre-defined by Bugzilla, - but you may specify any arbitrary MIME-type you need when you - upload the file. + Bugzilla gives the user the option of either using the MIME-type + supplied by the browser, choosing from a pre-defined list or + manually typing any arbitrary MIME-type. - + Does Bugzilla allow us to define our own priorities and levels? Do we have complete freedom to change the labels of fields and format of them, and @@ -327,14 +349,13 @@ There is no GUI for adding fields to Bugzilla at this time. You can follow development of this feature at - http://bugzilla.mozilla.org/show_bug.cgi?id=91037 + . - + Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :) @@ -342,23 +363,22 @@ - Yes. Look at - http://bugzilla.mozilla.org/reports.cgi for basic reporting - and graphing facilities. + Yes. Look at + for samples of what Bugzilla can do in reporting and graphing. - For more advanced reporting, I recommend hooking up a professional - reporting package, such as Crystal Reports, and use ODBC to access - the MySQL database. You can do a lot through the Query page of - Bugzilla as well, but right now Advanced Reporting is much - better accomplished through third-party utilities that can - interface with the database directly. + If you can not get the reports you want from the included reporting + scripts, it is possible to hook up a professional reporting package + such as Crystal Reports using ODBC. If you choose to do this, + beware that giving direct access to the database does contain some + security implications. Even if you give read-only access to the + bugs database it will bypass the secure bugs features of Bugzilla. - + Is there email notification and if so, what do you see when you get an email? @@ -374,7 +394,7 @@ - + Can email notification be set up to send to multiple people, some on the To List, CC List, BCC List etc? @@ -388,7 +408,7 @@ - + Do users have to have any particular type of email application? @@ -413,7 +433,7 @@ - + Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template, could that template be @@ -422,31 +442,33 @@ - - Mozilla allows data export through a custom DTD in XML format. - It does not, however, export to specific formats other than the - XML Mozilla DTD. Importing the data into Excel or any other application - is left as an exercise for the reader. - - - If you create import filters to other applications from Mozilla's XML, - please submit your modifications for inclusion in future Bugzilla - distributions. - - - As for data import, any application can send data to Bugzilla through - the HTTP protocol, or through Mozilla's XML API. However, it seems - kind of silly to put another front-end in front of Bugzilla; - it makes more sense to create a simplified bug submission form in - HTML. You can find an excellent example at - - http://www.mozilla.org/quality/help/bugzilla-helper.html - + + Bugzilla can only output buglists as HTML in version 2.16. There + are other formats available (CVS and RDF) in the newer development + versions. + + + Bugzilla can export bugs using xml.cgi with + either a bug number or list of bug numbers. + + + Currently the only script included with Bugzilla that can import + data is importxml.pl which is intended to be + used for importing the data generated by xml.cgi + in association with bug moving. Any other use is left as an + exercise for the user. + + + There are also scripts included in the contrib/ + directory for using e-mail to import information into Bugzilla, + but these scripts are not currently supported and included for + educational purposes. + - + Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable? @@ -454,16 +476,20 @@ - To a certain extent, yes. 2.16's templates mean that you can localise - the user-facing UI (and several projects are doing exactly that.) However, - error messages and the admin interface are currently not localisable. - This should be achieved by 2.18. + Yes. For more information including available translated templates, + see http://www.bugzilla.org/download.html. + The admin interfaces are still not included in these translated + templates and is therefore still English only. Also, there may be + issues with the charset not being declared. See bug 126226 + for more information. - + Can a user create and save reports? Can they do this in Word format? Excel format? @@ -471,13 +497,13 @@ - Yes. No. No. + Yes. No. Not in 2.16. - + Does Bugzilla have the ability to search by word, phrase, compound search? @@ -492,7 +518,7 @@ - + Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use @@ -508,7 +534,7 @@ - + Are there any backup features provided? @@ -524,7 +550,7 @@ - + Can users be on the system while a backup is in progress? @@ -539,7 +565,7 @@ - + What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to @@ -563,7 +589,7 @@ - + What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to @@ -585,7 +611,7 @@ - + Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above? @@ -604,7 +630,7 @@ Bugzilla Security - + How do I completely disable MySQL security if it's giving me problems (I've followed the instructions in the installation section of this guide)? @@ -620,7 +646,7 @@ - + Are there any security problems with Bugzilla? @@ -638,7 +664,7 @@ - + I've implemented the security fixes mentioned in Chris Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, and am running into @@ -659,7 +685,7 @@ Bugzilla Email - + I have a user who doesn't want to receive any more email from Bugzilla. How do I stop it entirely for this user? @@ -668,13 +694,14 @@ The user should be able to set - this in user email preferences (uncheck all boxes.) + this in user email preferences (uncheck all boxes) or you can add + their email address to the data/nomail file. - + I'm evaluating/testing Bugzilla, and don't want it to send email to anyone but me. How do I do it? @@ -682,14 +709,14 @@ - Edit the "changedmail" Param. Replace "To:" with "X-Real-To:", + Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:", replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>". - + I want whineatnews.pl to whine at something more, or other than, only new bugs. How do I do it? @@ -707,7 +734,7 @@ - + I don't like/want to use Procmail to hand mail off to bug_email.pl. What alternatives do I have? @@ -730,7 +757,7 @@ - + How do I set up the email interface to submit/change bugs via email? @@ -744,7 +771,7 @@ - + Email takes FOREVER to reach me from Bugzilla -- it's extremely slow. What gives? @@ -765,7 +792,7 @@ - + How come email from Bugzilla changes never reaches me? @@ -790,23 +817,24 @@ Bugzilla Database - + I've heard Bugzilla can be used with Oracle? - Red Hat Bugzilla works with Oracle. The current version - from Mozilla.org does not have this capability. Unfortunately, though - you will sacrifice a lot of the really great features available in - Bugzilla 2.14 and 2.16 if you go with the 2.8-based Redhat version. + Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle. + Red Hat's newer version (based on 2.17.1 and soon to be merged into + the main distribution) runs on PostgreSQL. At this time we know of + no recent ports of Bugzilla to Oracle but do intend to support it + in the future (possibly the 2.20 time-frame). - + I think my database might be corrupted, or contain invalid entries. What do I do? @@ -834,7 +862,7 @@ - + I want to manually edit some entries in my database. How? @@ -843,31 +871,19 @@ There is no facility in Bugzilla itself to do this. It's also generally not a smart thing to do if you don't know exactly what you're doing. - However, if you understand SQL you can use the mysqladmin utility to - manually insert, delete, and modify table information. Personally, I - use "phpMyAdmin". You have to compile a PHP module with MySQL - support to make it work, but it's very clean and easy to use. - - - - - - - - I try to add myself as a user, but Bugzilla always tells me my password is wrong. - - - - - Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled - the "crypt()" function. This prevented MySQL from storing encrypted passwords. - Upgrade to the "3.23 stable" version of MySQL and you should be good to go. + However, if you understand SQL you can use the mysql + command line utility to manually insert, delete and modify table + information. There are also more intuitive GUI clients available. + Personal favorites of the Bugzilla team are phpMyAdmin and MySQL Control + Center. - + I think I've set up MySQL permissions correctly, but Bugzilla still can't connect. @@ -877,15 +893,22 @@ Try running MySQL from its binary: "mysqld --skip-grant-tables". This will allow you to completely rule out grant tables as the cause of your - frustration. However, I do not recommend you run it this way on a regular - basis, unless you really want your web site defaced and your machine - cracked. - + frustration. If this Bugzilla is able to connect at this point then + you need to check that you have granted proper permission to the user + password combo defined in localconfig. + + + + Running MySQL with this command line option is very insecure and + should only be done when not connected to the external network + as a troubleshooting step. + + - + How do I synchronize bug information among multiple different Bugzilla databases? @@ -916,7 +939,7 @@ Bugzilla and Win32 - + What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? @@ -930,7 +953,7 @@ - + Is there a "Bundle::Bugzilla" equivalent for Win32? @@ -945,7 +968,7 @@ - + CGI's are failing with a "something.cgi is not a valid Windows NT application" error. Why? @@ -977,7 +1000,7 @@ - + I'm having trouble with the perl modules for NT not being able to talk to to the database. @@ -1027,7 +1050,7 @@ Bugzilla Usage - + How do I change my user name (email address) in Bugzilla? @@ -1041,7 +1064,7 @@ - + The query page is very confusing. Isn't there a simpler way to query? @@ -1056,7 +1079,7 @@ - + I'm confused by the behavior of the "accept" button in the Show Bug form. Why doesn't it assign the bug to me when I accept it? @@ -1080,7 +1103,7 @@ - + I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong? @@ -1096,7 +1119,7 @@ - + Email submissions to Bugzilla that have attachments end up asking me to save it as a "cgi" file. @@ -1112,7 +1135,7 @@ - + How do I change a keyword in Bugzilla, once some bugs are using it? @@ -1132,7 +1155,7 @@ Bugzilla Hacking - + What bugs are in Bugzilla right now? @@ -1157,7 +1180,7 @@ - + How can I change the default priority to a null value? For instance, have the default priority be "---" instead of "P2"? @@ -1175,7 +1198,7 @@ - + What's the best way to submit patches? What guidelines should I follow?