Frequently Asked Questions

This document is not a traditional FAQ, but rather a quick - guide showing you what to do when you run into problems with the - Apache HTTP Server.

"Why can't I ...? Why won't ... work?" What to do in case of - problems

- - -

If you are having trouble with your Apache server software, you should - take the following steps:

- -

Check the ErrorLog!

Apache tries to be helpful when it encounters a problem. In many - cases, it will provide some details by writing one or more messages to the - server error log. Sometimes this is enough for you to diagnose and fix - the problem yourself (such as file permissions or the like). The default - location of the error log is - /usr/local/apache2/logs/error_log, but see the ErrorLog directive in your config files for the - location on your server.

- -

If you end up in any of the support forums this is quite likely to be the - first place they will ask you retrieve information from. Please ensure you - know where to find your errorlog. If you are unsure, the wiki page - here can - give you some ideas where to look.

Consult the wiki

The Apache HTTP - Server Wiki contains guides to solving many common - problems.

Check the Apache bug database

Most problems that - get reported to The Apache Group are recorded in the bug database. - Do not submit a new bug report until you have - checked existing reports (open and closed) and asked - about your problem in a user-support forum (see below). If you - find that your issue has already been reported, please - don't add a "me, too" report.

Ask in a user support forum

Apache has an active community of users who are willing to share - their knowledge. Participating in this community is usually the best and - fastest way to get answers to your questions and problems.

- -

Users - mailing list

- -

#httpd on - Freenode IRC is also available for - user support issues.

Please use the bug database for bugs!

If you've gone through those steps above that are appropriate and - have obtained no relief, then please do let the httpd developers - know about the problem by logging a bug - report.

- -

If your problem involves the server crashing and generating a core - dump, please - include a backtrace (if possible).

Available Languages: en | tr

diff --git a/docs/manual/faq/index.xml b/docs/manual/faq/index.xml index f8c153734bc..62080544a4e 100644 --- a/docs/manual/faq/index.xml +++ b/docs/manual/faq/index.xml @@ -26,88 +26,8 @@ Frequently Asked Questions

This document is not a traditional FAQ, but rather a quick - guide showing you what to do when you run into problems with the - Apache HTTP Server.

- -

A more traditional but quite outdated document is the Apache 1.3 - FAQ.

The FAQ has moved to the HTTP Server Wiki.

- "Why can't I ...? Why won't ... work?" What to do in case of - problems - -

If you are having trouble with your Apache server software, you should - take the following steps:

- -

Check the ErrorLog!

Apache tries to be helpful when it encounters a problem. In many - cases, it will provide some details by writing one or more messages to the - server error log. Sometimes this is enough for you to diagnose and fix - the problem yourself (such as file permissions or the like). The default - location of the error log is - /usr/local/apache2/logs/error_log, but see the ErrorLog directive in your config files for the - location on your server.

- -

Consult the wiki

The Apache HTTP - Server Wiki contains guides to solving many common - problems.

Check the Apache bug database

Ask in a user support forum

- -

Users - mailing list

- -

#httpd on - Freenode IRC is also available for - user support issues.

Please use the bug database for bugs!

If you've gone through those steps above that are appropriate and - have obtained no relief, then please do let the httpd developers - know about the problem by logging a bug - report.

- -

If your problem involves the server crashing and generating a core - dump, please - include a backtrace (if possible).

- -

Whom do I contact for support? -

With millions of users and fewer than sixty volunteer developers, - we cannot provide personal support for Apache. For free support, we - suggest participating in a user forum (see above).

- -

Professional, commercial support for Apache is available from - a number of companies.

- diff --git a/docs/manual/index.html.en b/docs/manual/index.html.en index 3a60adfcd42..c942c21da87 100644 --- a/docs/manual/index.html.en +++ b/docs/manual/index.html.en @@ -84,7 +84,7 @@ Documentation

EBCDIC Port

"Why can't I ...? Why won't ... work?" What to do in case of - problems

Whom do I contact for support?

Other Topics

Starting at Boot-Time

Apache Virtual Host documentation