From: Ted Lemon Date: Thu, 14 Sep 2000 12:42:50 +0000 (+0000) Subject: Get even more persnickety about detailing where to send help requests. X-Git-Tag: V3-BETA-2-PATCH-4~1 X-Git-Url: http://git.ipfire.org/cgi-bin/gitweb.cgi?a=commitdiff_plain;h=e021ce5c116fefcdabf5afa051b25556337f81bb;p=thirdparty%2Fdhcp.git Get even more persnickety about detailing where to send help requests. --- diff --git a/README b/README index 6dd60d748..43fe18b2b 100644 --- a/README +++ b/README @@ -477,6 +477,14 @@ If you are having trouble with a combination of the client and server, send the request to dhcp-server@isc.org. Please do not cross-post to both lists under any circumstances. +WHERE TO REPORT BUGS: If you want the act of sending in a bug report +to result in you getting help in the form of a fixed piece of +software, you are asking for help. Your bug report is helpful to us, +but fundamentally you are making a support request, so please use the +addresses described in the previous paragraphs. If your bug report +includes a patch, or if you don't care about getting a response to it, +you can send it to dhcp-bugs@isc.org without subscribing. + PLEASE DO NOT REPORT BUGS IN OLD SOFTWARE RELEASES! Fetch the latest release and see if the bug is still in that version of the software, and if it's not, _then_ report it. It's okay to report bugs in the @@ -493,9 +501,57 @@ frequently do not work. Getting a source distribution from the ISC and installing it frequently *does* work. Please try this *before* asking for help. -PLEASE READ THIS README FILE CAREFULLY BEFORE REPORTING BUGS! +PLEASE READ THIS README FILE CAREFULLY BEFORE REPORTING BUGS, +PARTICULARLY THE SECTION BELOW ON WHAT TO INCLUDE IN A BUG REPORT OR +HELP REQUEST. + +PLEASE DO NOT SEND REQUESTS FOR SUPPORT DIRECTLY TO THE ENGINEERS WHO +WORK ON THE ISC DHCP DISTRIBUTION! *PARTICULARLY*, DO NOT SEND MAIL +TO THE ENGINEERS BECAUSE YOU AREN'T SURE TO WHOM YOU SHOULD SEND MAIL +- if you aren't sure, *ask* on the dhcp-server@isc.org or +dhcp-client@isc.org mailing list. + +The number of people using the DHCP Distribution is sufficiently large +that if we take interrupts every time any one of those people runs +into trouble, we will never get any more coding done. If you send a +support request directly to any ISC or Nominum engineer, we will +forward it to the mailing list, or possibly ignore it, depending on +how much stress we are under at the time. + +Please do not Cc: us on mail you send to these lists - we read both +mailing lists, so this just means we get two copies! + +If your question can only be answered by one of the engineers, send it +to the appropriate public mailing list anyway - we will answer it +there. When we have time. + +Please do not think "Oh, I don't want to bother the whole mailing list +with this question." If you are too embarrassed to ask publically, +get a support contract. + +If you are concerned about bothering everybody on the list, that's +great, but that's what the list is there for. When you send mail to +one of the engineers, you are taking resources away from everybody on +the mailing list *anyway* - they just don't know it. + +We're not writing this because we don't respect you - we really do +want to help you, and we appreciate your bug reports and comments. +But please use the mechanisms we have in place to provide you with +help, because otherwise you are almost certainly depriving someone +else of our help. + +PLEASE DO NOT CALL US ON THE PHONE FOR HELP! Answering the phone +takes a lot more of our time and attention than answering email. If +you do call us on the phone, we will tell you to send email to the +mailing list or buy a support contract, so please don't waste your +time or ours. If you have a support contract, please use the support +channel mentioned in the support contract - otherwise you probably +won't get timely support unless you happen to ask an interesting +question and we happen to have some time to kill, because we can't +tell you're a support customer if you send mail to the public mailing +lists. - HOW TO REPORT BUGS OR REQUEST SUPPORT + HOW TO REPORT BUGS OR REQUEST HELP When you report bugs or ask for help, please provide us complete information. A list of information we need follows. Please read it @@ -559,25 +615,4 @@ you with it. Please see http://www.isc.org/services/public/lists/dhcp-lists.html for details on how to subscribe to the ISC DHCP mailing lists. -PLEASE DO NOT SEND REQUESTS FOR SUPPORT DIRECTLY TO THE ENGINEERS WHO -WORK ON THE ISC DHCP DISTRIBUTION! Do not even Cc: us - we do read -the public mailing lists! The number of people using the DHCP -Distribution is sufficiently large that if we take interrupts every -time any one of those people runs into trouble, we will never get any -more coding done. If you send a support request directly to any ISC -or Nominum engineer, we will forward it to the mailing list, or -possibly ignore it, depending on how much stress we are under at the -time. If your question can only be answered by one of us, we will -answer it on the public mailing list. When we have time. - -PLEASE DO NOT CALL US ON THE PHONE FOR SUPPORT! Answering the phone -takes a lot more of our time and attention than answering email. If -you do call us on the phone, we will tell you to send email to the -mailing list or buy a support contract, so please don't waste your -time or ours. If you have a support contract, please use the support -channel mentioned in the support contract - otherwise you probably -won't get timely support unless you happen to ask an interesting -question and we happen to have some time to kill, because we can't -tell you're a support customer if you send mail to the public mailing -lists.